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Site not responding - by robertsenuk - on WordPress WooCommerce support

This topic has 9 replies, 2 voices, and was last updated 8 years, 10 months ago ago by Eva Kemp

robertsenuk

Participant

March 23, 2016 at 18:46

Hello,

Our website running the Classico theme has become very slow and it is impossible to access the backend. Our hosts have confirmed it is not a server configuration issue and have asked us to check the theme.

More info in the private section.

Could you please help?

Thanks

Rob

Please, contact administrator
for this information.

#118672 Copied Theme version: 0.0.1 WooCommerce version: 2.5.2

8 Answers

Eva Kemp

Support staff

March 23, 2016 at 19:18

Hello,

Please send screenshots what errors you’re getting.

Thank you.
Regards,
Eva Kemp.

#118677 Copied

robertsenuk

Participant

March 23, 2016 at 19:20

Thought I’d get an email back so I could reply and attach an image of error message.

Anyway, here’s an example of the error messages received.

Warning: require(/home/starmelaco/public_html/wp-content/themes/classico/in/custom-header.php): failed to open stream: No such file or directory in /home/starmelaco/public_html/wp-content/themes/starmela/functions.php on line 503

Warning: require(): Failed opening required ‘/home/starmelaco/public_html/wp-content/themes/classico/in/custom-header.php’ (include_path=’:/usr/lib/php:/usr/local/lib/php’) in /home/starmelaco/public_html/wp-content/themes/starmela/functions.php on line 503

#118678 Copied

robertsenuk

Participant

March 23, 2016 at 19:51

Sorry the email arrived quite long after your reply.

Additional error messages we now get include:

Warning: require_once(/home/starmelaco/public_html/wp-content/themes/classico/framework/helpers.php): failed to open stream: No such file or directory in /home/starmelaco/public_html/wp-content/themes/starmela/framework/init.php on line 37

Fatal error: require_once(): Failed opening required ‘/home/starmelaco/public_html/wp-content/themes/classico/framework/helpers.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/starmelaco/public_html/wp-content/themes/starmela/framework/init.php on line 37

Thanks

Rob

#118684 Copied

Eva Kemp

Support staff

March 24, 2016 at 11:26

Hello,

As I see now your site is loading fine without any errors.
Also check this test result page http://www.webpagetest.org/result/160324_TS_KJQ/1/details/
As you can see slow loading is caused by some plugins and you need to update the required plugins https://www.8theme.com/download-plugins/ to the latest versions.

Regards,
Eva Kemp.

#118749 Copied

robertsenuk

Participant

March 24, 2016 at 11:38

Hello Eva,

Thank you very much. I will check updates to those plugins.

Did you do anything to the theme to stop those errors appearing? Just so we can diagnose the issue and prevent a repeat.

Thanks,

Rob

#118750 Copied

Eva Kemp

Support staff

March 24, 2016 at 12:39

Hello,

We didn’t do anything regarding the errors.
Are they fixed now?

Regards,
Eva Kemp.

#118755 Copied

robertsenuk

Participant

March 24, 2016 at 13:14

Hi Eva,

It seems the errors were as a result of a mod security rule issue on the server, which has now been fixed by our host.

Thank you for your help.

Rob

#118761 Copied

Eva Kemp

Support staff

March 24, 2016 at 15:09

Hello,

You are welcome.

Regards,
Eva Kemp.

#118775 Copied
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