Return to previous page

Site not working after theme/plugin update

This topic has 5 replies, 3 voices, and was last updated 4 years, 9 months ago ago by Rose Tyler

Manika

Participant

March 12, 2020 at 04:25

An error of type E_ERROR was caused in line 427 of the file /home/mondayla/staging/1/wp-content/plugins/et-core-plugin/app/models/fonts-uploader/etheme_fonts_uploader.php. Error message: Uncaught Error: Call to undefined method Etheme_Custom_Fonts::actions() in /home/mondayla/staging/1/wp-content/plugins/et-core-plugin/app/models/fonts-uploader/etheme_fonts_uploader.php:427
Stack trace:
#0 /home/mondayla/staging/1/wp-content/plugins/et-core-plugin/app/controllers/admin/admin.php(49): require_once()
#1 /home/mondayla/staging/1/wp-includes/class-wp-hook.php(288): ETC\App\Controllers\Admin\Admin->fonts_uploader(”)
#2 /home/mondayla/staging/1/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array)
#3 /home/mondayla/staging/1/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
#4 /home/mondayla/staging/1/wp-admin/admin.php(170): do_action(‘admin_init’)
#5 /home/mondayla/staging/1/wp-admin/update-core.php(10): require_once(‘/home/mondayla/…’)
#6 {main}
thrown

#231093 Copied Theme version: XStore 6.2.13 / Core 2.2.3 WooCommerce version: 3.9.3

4 Answers

John Holden

Support staff

March 12, 2020 at 05:58

Hi,

Please send:

– FTP info (server, username, password, port)
– Admin info (wp-admin URL, username, password)

I will check this problem for you.

Regards,
Hung PD

#231094 Copied

Manika

Participant

March 12, 2020 at 13:36

FTP info is in the private content area.

Admin details I am not able to share as I can not login to admin panel.

Please contact administrator
for this information.

#231151 Copied

Manika

Participant

March 12, 2020 at 13:52

Admin URL is shared in the private content area

Please contact administrator
for this information.

#231152 Copied

Rose Tyler

Support staff

March 12, 2020 at 14:26

Hello,

You provided wp-admin URL, but we need a username and password to log in your Dashboard.
On the site that you provided we can see 6.2.12 version of the theme (it is not the latest version). Have you restored a backup?
Looks like you updated Core plugin before the theme update.
You can do the update of the theme and then Core plugin without any problems now.

Regards

#231154 Copied
Viewing 5 results - 1 through 5 (of 5 total)