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Site not working anymore - by sassa@pagelook.no

This topic has 7 replies, 2 voices, and was last updated 7 years, 3 months ago ago by Rose Tyler

sassa@pagelook.no

Participant

August 9, 2017 at 14:49

Hi,

We have made a site using the ROYAL theme on the following website: houseofmath.no

Suddenly the whole site looks weird and it is not possible to purchase goods online anymore. It worked earlier today.

Just on the frontpage the slider is not visible and the products below are not on one line.

#169711 Copied Theme version: 2.3 WooCommerce version: 2.5.2

6 Answers

Rose Tyler

Support staff

August 10, 2017 at 09:59

Hello,

Try to disable 3-rd party plugins and then check.
Also, provide wp-admin access in Private Content.

Regards

#169776 Copied

sassa@pagelook.no

Participant

August 10, 2017 at 10:12

Here

Please, contact administrator
for this information.

#169781 Copied

sassa@pagelook.no

Participant

August 10, 2017 at 10:13

See

Please, contact administrator
for this information.

#169782 Copied Theme version: 2.3 WooCommerce version: See previous email

Rose Tyler

Support staff

August 11, 2017 at 08:54

Did you try to disable 3-rd party plugins?
If it doesn’t help please describe your problem one by one.
As I see, you use old versions of theme and woocommerce. New theme version, that compatible with the latest version of woocommerce, will be available on ThemeForest soon, so I would recommend you to update the theme and all plugins then.

Regards

#169856 Copied

sassa@pagelook.no

Participant

August 11, 2017 at 15:25

When will updated theme be availiable?

#169902 Copied Theme version: 2.3 WooCommerce version: See previous email

Rose Tyler

Support staff

August 14, 2017 at 08:08

Hello,

Theme update is ready and we are waiting for approvement. We hope that it will be available soon.

Regards

#169952 Copied
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