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Site Preloader with WPBakery Makes Blank Pages

This topic has 4 replies, 2 voices, and was last updated 5 years, 7 months ago ago by Rose Tyler

Global Dream Consultations

Participant

April 24, 2019 at 07:25

Hello,

I recently added the XStore theme to a fresh install of WordPress 5.1.X.. As per usual, the memory limit was too low the first time I tried to install, so when I attempted to upload and run the setup wizard to make a child theme and download all the template media, it crashed.

I fixed this and made sure that I met all the System Requirements.
Everything seemed fine, I could use the admin backend, edit pages, change settings.. however, when viewing the site, I was greeted with nothing but the header.
Both the body and footer appeared to be gone.

I looked at the source and discovered that there was, one, item in the body (no footer however). The one item was the et-loader.

I dove into this and found suggestions:
1) Enabling and saving the preloader option (this made the header disappear as well), then disabling and saving again (this just took me to the same place – only header visable).

2) “Disable Gutenberg Editor” in WPBakery

3) Install “Classic Editor” as another way of overriding Gutenberg to solve the issue.

4) Manually setting “et-loader” to “display: none;”

5) Disabled all of the installed plugins and turned them on, one at a time. I don’t have many plugins (only the ones marked as “required” during the setup wizard for the theme). Since the demo content relies on WPBakery, when I viewed the site, it was just plain code showing on a page. I went through and enabled one plugin at a time, same “plain code on a page” results. I left WPBakery (knowing it was a big factor) for last and ended up with the same results as I had before; infinite preloader, empty body and only header visible.

Is there anything I am missing? Searching for a few days online and a few more hours of testing just left me with a bruise on my forehead and palm.

Appreciate the help, thank you!

Please, contact administrator
for this information.

#212912 Copied Theme version: 5.1.6.1 (child 1.0) WooCommerce version: 3.6.1

3 Answers

Rose Tyler

Support staff

April 24, 2019 at 07:58

Hello,

You did not give access to WP installation for our FTP user. Now we can see the only empty directory http://prntscr.com/ng3on1
Please enable WP debug mode https://codex.wordpress.org/WP_DEBUG to find out what error appears on your site, it will point in the right direction what needs to be fixed.
Also, update the XStore theme to the latest version (5.2) via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Let us know results and verify the destination folder for FTP user.

Regards

#212915 Copied

Global Dream Consultations

Participant

April 24, 2019 at 09:42

Hello Rose,

I’m not sure why the FTP isn’t working.

I was able to enable debug mode and I was able to see the error on-screen:
“Fatal error: Call to undefined function mb_convert_encoding() in /home/royalnpure/public_html/wp-content/plugins/mpc-massive/shortcodes/mpc_row/mpc_row.php on line 295”

It looks like it has something to do with the “Massive Addons for WPBakery Page Builder”. I will test out turning it off and then back on to test results.

#212921 Copied

Rose Tyler

Support staff

April 24, 2019 at 12:50

Hello,

Can you try to connect to FTP using the access that you provided by copy/paste? Don’t use your saved connection but try the credentials from our topic.

It looks like your PHP installation doesn’t have mbstring installed and it causes the fatal error – http://prntscr.com/ng806n You need to contact your hosting provider and ask to fix it.

Regards

#212941 Copied
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