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Site preview when shared with the shop link

This topic has 13 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Alessandro

Alessandro

Participant

August 21, 2023 at 14:49

Hello, I just realize that the site preview appears with double tagline.
Is there something I’m missing or making wrong? In Apparance-Customize-Site Identity all is set up correctly, but as you can see in the following screen, it appears with broken title and twice tagline compared to other links:
https://postimg.cc/DSKGPyF2

Can you kindly check it please?

Thanks in advance for the support
Alessandro

#365164 Copied Theme version: 9.1.13 WooCommerce version: 8.0.2

12 Answers

Rose Tyler

Support staff

August 22, 2023 at 10:02

Hello, Alessandro,

Thank you for getting in touch with us.

Do you have a SEO spesialist? If not, please provide temporary wp-admin access, and we will check what can be done to help you.

Kind Regards,
8theme team

#365220 Copied

Alessandro

Participant

August 27, 2023 at 16:13

Hello and sorry for the delay, no I have not a seo specialist.

I write you the admin details to login to the staging site where you can do anything you need to test.

Thanks in advance for the support

Please contact administrator
for this information.

#365819 Copied

Rose Tyler

Support staff

August 27, 2023 at 17:13

Hello, Alessandro,

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#365822 Copied

Alessandro

Participant

August 30, 2023 at 12:49

Hello and thanks for the good support as always.

I’m sorry but I don’t understand, as sais I don’t want to change the title or the tagline but I’d like to fix the fact that tagline appears twice and the title broken, a &#8221 right after the site title as showed in the screen
https://postimg.cc/y3NGCnbr

where you said I can change the tagline, here in the general settings
sitename/wp-admin/options-general.php
if I change anything the same is reflected in xstore-costumize-site identity
sitename/wp-admin/customize.php?autofocus[section]=title_tagline

So for what I can see those settings are the same, if I try to delete the tagline in one setting the same is removed from the other one.

I continue to don’t understand why the infos appears twice and broken, and I prefer to don’t install another plugin for the moment. Already many of them installed and active.

#366125 Copied

Rose Tyler

Support staff

August 30, 2023 at 15:34

Hello, Alessandro,

Please check how it works when the default WooCommerce theme – Storefront is activated on the site.
If you get the same behavior, it means the situation is independent of our theme.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#366156 Copied

Alessandro

Participant

August 31, 2023 at 21:47

Hi Rose,

with the storefront theme active looks like it doesn’t appear any site identity preview

https://postimg.cc/JsbXPY98

Regards

#366305 Copied

Rose Tyler

Support staff

September 2, 2023 at 15:46

Hello, Alessandro,

What service do you use to test this, could you provide the URL of the service?

Please go to Theme Options > SEO > enter any test text into the Custom Meta Description area and check then.

If this doesn’t give the desired result, please describe the desired result in more detail, where exactly, and what exactly test you want to get.

Kind Regards,
8theme team

#366444 Copied

Alessandro

Participant

September 2, 2023 at 19:41

Hello,

I use outlook, I just compose a new mail and I add the site link; the site identity preview automatically appears.

So, after few tests I was able to fix the main visualization problem.
I have removed the site tagline form site identity and I’ve added it to the custom meta description.
This is the result
https://postimg.cc/bZX8RPqT

Anyway if I add a tagline there’s a “& #8221” text that appears between title and tagline as you can see in the previous posted screen:
https://postimg.cc/y3NGCnbr

Any idea of why it happens?

A last thing,
in Theme Options > SEO > Meta keywords do I need to enter words with comma? for exemple:
Psytrance, Sound design, Psytrance presets, Psytrance samples

Thanks in advance for the support

#366449 Copied

Rose Tyler

Support staff

September 3, 2023 at 06:28

Hello, Alessandro,

We appreciate your prompt response.

Don’t forget to clean the FB cache for products/pages you already shared https://developers.facebook.com/tools/debug/sharing/

Unicode Decimal Code ” – https://www.codetable.net/decimal/8221 https://www.ascii-code.com/html-symbol

Yes, please use commas.

Kind Regards,
8theme team

#366473 Copied

Alessandro

Participant

September 3, 2023 at 21:49

Hello,

after have cleared the FB cache it give me the alert “missing properties title and description”
https://pasteboard.co/I4zJVAfIQLIR.jpg
but I can see them below, any idea of why?

About Unicode Decimal Code, I’m not sure to have understand well.
In the link u sent me I see:
&#8221 ” right double quotation mark
So it means that if I wrote the ” symbol it can appears like that code? because I didn’t use that ” symbol so I don’t understand.

Thanks in advance for your precious help

#366526 Copied

Rose Tyler

Support staff

September 4, 2023 at 09:12

Hello, Alessandro,

We understand your questions, however, they are not directly related to our area of expertise, hence it is difficult for us to provide an accurate response. We kindly suggest you to contact Facebook share support service https://developers.facebook.com/docs/sharing/webmasters/faq/ https://developers.facebook.com/community/ and consult with an SEO specialist for further assistance.

Many of our customers utilize the Yoast SEO plugin and have no additional queries. Any arising issues are promptly resolved by the Yoast SEO specialists. We also use this free plugin on our demos.

Kind Regards,
8theme team

#366546 Copied

Alessandro

Participant

September 9, 2023 at 15:21

Hello,

sorry for the delay.

Ok, thanks anyway for your time.

Reagrds

#367062 Copied
Tagged: customizable woocommerce themes, ecommerce website design, online store setup, seo friendly wordpress, site preview sharing, woocommerce templates, wordpress shop link
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Site preview when shared with the shop link

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