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SITE REVERTED BACK TO DEMO THEME! - by VivaLaJam26

This topic has 12 replies, 3 voices, and was last updated 9 years, 11 months ago ago by Eva Kemp

VivaLaJam26

Participant

January 27, 2015 at 14:01

Hi there,

I’ve been using the Royal theme with the engineer demo for about a week, it’s been great and allowed me to make so many changes.

However, for some reason today the site reverted back to the demo colour scheme. In the settings, the colours, logo and layout are all the same as they were before, even the header has somehow changed.

It seemed to have changed when adding a footer and the widgets within it. Not sure how it affected the whole thing.

I’m in dire need of a solution asap, no idea what has happened, I’ve attached the site and login details to help devs as much as possible.

Please, contact administrator
for this information.

#37354 Copied

11 Answers

Eva Kemp

Support staff

January 27, 2015 at 15:23

Hello,

We recommend you to contact your host and ask them to restore the site files and database for the date when your site worked well.

Thank you.
Regards,
Eva Kemp.

#37382 Copied

VivaLaJam26

Participant

January 27, 2015 at 15:41

Come on, surely there is some help you can give to at least point me in the right direction?

#37392 Copied

Eva Kemp

Support staff

January 27, 2015 at 16:02

Hello,

Sorry, but we can’t know what caused the issue.
At first you should check error logs with your host.
Also the best way to resolve it is to restore the site and database from back up.

Please take our apologies.

Thank you.
Regards,
Eva Kemp.

#37405 Copied

VivaLaJam26

Participant

January 27, 2015 at 17:16

I’ve deleted the theme, removed the settings and plugins.

Reinstalled it, but it’s still cocked up, thoughts?

#37439 Copied

Eva Kemp

Support staff

January 27, 2015 at 17:58

Hello,

Could you please clarify your question?
Why did you reinstall the theme if you could restore it from the back up?
As I see your Home page is working fine.

Thank you.
Regards,
Eva Kemp.

#37452 Copied

VivaLaJam26

Participant

January 27, 2015 at 18:22

I couldn’t restore, last back up I had was done a while ago, this is obviously something I need to sort out.

I seemed to have got 90% of the content back now, however the “visual composer” isn’t working for “pages” anymore. It’t not turned off in the settings, I have the option to click it when viewing a page in the dashboard, however it doesn’t do anything.

Any help at all? :-/

#37458 Copied

Eva Kemp

Support staff

January 27, 2015 at 18:32

Hello,

I’ve checked Visual Composer editor and it’s working fine and the elements are available for editing:
http://imgur.com/mDOOx6t

Please clear your browser cache and check again or check it with other browser.

Thank you.
Regards,
Eva Kemp.

#37461 Copied

VivaLaJam26

Participant

January 28, 2015 at 10:03

Awesome, thank you for the help, not sure why it wasn’t showing for me. :-/

#37748 Copied

Stan Russell

Participant

January 28, 2015 at 12:01

Hello,

is your problem solved?

Regards,
Stan Russell.

#37797 Copied

VivaLaJam26

Participant

January 30, 2015 at 13:02

Just an update:

It turns out that a instagram plug in seems to cause the site to revert back to the demo version.

I’ve just tested it a couple of times and can confirm that the “minimalist instagram Widget” causes changes done to the site to revert back to the original demo version, once the plugin has been deactivated then it’s fine.

Not sure what is going on there though :-/

#38406 Copied

Eva Kemp

Support staff

January 30, 2015 at 13:58

Hello,

You may contact plugin author concerning this issue and ask them to investigate the problem with this plugin.

Regards,
Eva Kemp.

#38425 Copied
Tagged: demo, persuasive, reverted, themes, woocommerce, wordpress
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