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Site speed is very slow. How can I improve WordPres

This topic has 30 replies, 4 voices, and was last updated 2 weeks, 3 days ago ago by Gabriele

Gabriele

Participant

October 14, 2024 at 16:01

Hello, our site is close to publication, but we notice it is really slow. The hosting is a litespeed cloud server so the site should have all the resources it needs.

#418628 Copied Theme version: 9.4.2

29 Answers

Tony Rodriguez

Support staff

October 15, 2024 at 06:21

Hello, @Gabriele,

Thank you for contacting us and for using XStore.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/.

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is not so good. https://gtmetrix.com/reports/futuranail.it/r3dd8eqV/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Warm Regards,
The 8Theme Team

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Gabriele

Participant

November 12, 2024 at 10:36

Hi, I have tried everything, but the site is just slow to load the elements.

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Tony Rodriguez

Support staff

November 12, 2024 at 11:39

Hello, @Gabriele,

Thank you for your response.

To load the elements fast, please follow the steps below:

1. Navigate to the ‘Edit Page with Elementor’.
2. Proceed to ‘Settings of Element’.
3. Click on ‘Advanced’.
4. Select ‘XStore ajaxify’.
5. Find ‘Lazy loading’ and turn it ‘Off’.
6. Finally, update the settings.

Please refer to the attached image for a visual guide on how to perform these steps. https://imgur.com/Zh7ZmGw

Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#422919 Copied

Gabriele

Participant

November 12, 2024 at 15:45

Thanks for the advice, but even when I click on a simple product it takes 6/7 seconds to load. I have tried optimising the general performance options, but to no avail. Can’t you get better performance (considering it’s a cloud server)?

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Luca Rossi

Support staff

November 12, 2024 at 17:36

Dear Gabriele,

We hope this message finds you well.

We would like to recommend that you explore the WP-Rocket plugin, which is a highly effective caching solution for WordPress. You can find more information about it here: [WP-Rocket Plugin](https://wp-rocket.me/).

Additionally, we have prepared a tutorial to help you optimize WP-Rocket settings specifically for use with XStore: [WP-Rocket Settings with XStore](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/).

Please note that website speed optimization is beyond the scope of our standard support services. However, if you require personalized customization, we invite you to submit a request through our customization panel, which can be accessed via the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to collaborate directly with our technical team.

Kindly be aware that customization services may involve additional fees. The exact cost will be determined after a detailed review of your specific requirements.

Thank you for your understanding and attention to this matter.

Best regards,
The 8Theme Team

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Gabriele

Participant

November 13, 2024 at 07:27

Thanks for the guide, but the cloud server we use uses Litespeed technology. WordPress is already optimised to take advantage of this technology through caching and minification optimisations.
It seems to be the theme itself that loads slowly.
I would have no problem with commissioning you for extra site optimisation, but I don’t think it is sufficient to install WP Rocket.
If you are 100 per cent sure that you can significantly improve the performance of the site, we can also proceed.

I love your theme because you wanted to create an all-inclusive product with a lot of functionality already included (which would normally require additional plugins).

#423068 Copied

Andrew Mitchell

Support staff

November 13, 2024 at 10:44

Hello, Gabriele,

Please note that certain theme options may slow down your website’s performance. These options include features such as the fake sale popup and the wishlist for variation products.

Additionally, to enhance (optimize) the mobile display of your website, we recommend installing the XStore AMP plugin, which can be found in XStore -> Plugin Installer.

If you are interested, you can also order a website speed optimization service here: https://www.8theme.com/account/#etheme_customization_panel

Best regards,
The 8Theme Team

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Gabriele

Participant

November 13, 2024 at 19:13

OK, I may buy your service to improve performance, but are you sure you can actually speed up the system in the Litespeed server?

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Andrew Mitchell

Support staff

November 14, 2024 at 09:38

Hello, Gabriele,

In fact, only optimization specialists can provide an accurate answer to this question. However, I believe they may be able to improve performance by approximately 10%.

Best regards,
8Theme Team

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Gabriele

Participant

November 14, 2024 at 17:52

OK, I purchased your performance optimisation service. Doing various tests and disabling everything except the +xcore theme, Woocommerce, Elementor + Addon, the site is still very slow.
Inside there is the Litespeed plugin which I would prefer to use as the cloud server uses this technology.
There is also WPRocket which can possibly be used, but I would prefer to uninstall it.

Let me know if you need anything else.

#423482 Copied

Andrew Mitchell

Support staff

November 14, 2024 at 17:55

Hello, Gabriele,

Moving forward, specialists from the relevant department will be in contact with you.

Best regards,
8Theme Team

#423484 Copied

Gabriele

Participant

November 19, 2024 at 08:13

Hi, any news about speed optimization?

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Andrew Mitchell

Support staff

November 19, 2024 at 15:14

Hello, Gabriele,

We hope this message finds you well. We would like to kindly inform you that we sent you an email two days ago, as well as another one today. Could you please check your inbox at your earliest convenience? Additionally, we kindly ask you to check your spam or junk folder in case the emails were mistakenly filtered there.

Thank you for your attention to this matter.

Best regards,
8Theme Team

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Gabriele

Participant

November 19, 2024 at 15:19

Hi, I checked, but I don’t have any e-mails from you (not even in spam) other than forum updates. Please send me the emails again. Thank you.

#424204 Copied

Andrew Mitchell

Support staff

November 21, 2024 at 08:52

Hello, Gabriele,

Greetings! Have you been contacted via email? If not, we kindly ask you to send us an email in a private message.

Best regards,
The 8Theme Team

#424484 Copied

Luca Rossi

Support staff

November 21, 2024 at 10:26

Dear @Gabriele,

We hope this message finds you well.

Upon reviewing your website, we noticed that there are currently 22 active plugins. We kindly request your assistance in performing the following steps to optimize your website’s performance:

– Please update all your themes and plugins to their latest versions.
– Disable any unnecessary plugins, as having too many active plugins can slow down your website and negatively impact its PageSpeed Score.

Thank you for your attention to this matter. Should you require any assistance or have any questions, please do not hesitate to reach out to us.

Best regards,
The 8Theme DevTeam.

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Gabriele

Participant

November 21, 2024 at 10:39

Hi, what is your email?
All plugins have been updated and also the theme (including patches).

Apart from ‘log mail’, there are no plugins to delete.

You will find both Litespeed plugins and WP Rocket to use.
I would prefer to use the former to take advantage of the cloud server technology, but in case there is a subscription for the latter as well.

I would like to remind you that the site is regularly online.

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Luca Rossi

Support staff

November 21, 2024 at 16:59

Dear @Gabriele,

We hope this message finds you well.

We understand that you are currently experiencing communication issues via email. To ensure a smoother process, may we kindly suggest continuing our correspondence directly through this platform? We are fully prepared to assist you in improving the speed of your website.

At the moment, we are focusing on optimizing your site using the LiteSpeed Cache plugin. Should the Google PageSpeed Score not show significant improvement, we will proceed with implementing the WP-Rocket plugin as an alternative solution.

Could you kindly confirm if the website you would like us to optimize is: [https://futuranail.it/](https://futuranail.it/)?

Thank you very much for choosing our services. We look forward to assisting you further.

Best regards,
The 8Theme Development Team

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Gabriele

Participant

November 21, 2024 at 17:11

Hi, it is fine with me to continue here.
I confirm that the site is
https://futuranail.it/

Beyond the value of Pagespeed, I am interested in really increasing the user experience.
Let me know if you need anything else.

Thanks for your support.

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Luca Rossi

Support staff

November 21, 2024 at 17:17

Thanks @Gabriele!

We will let you know once everything is ready to review.

Best regards,
The 8Theme Development Team

#424607 Copied

Gabriele

Participant

November 25, 2024 at 15:24

Hi, any news about performance optimization?

I need invoice per this serve.
This is my data:
Gabriele Rizzi Studio
via Don Luigi Sturzo 2
30030 Vigonovo
VAT nr: IT03938010281
Italy

Thx

#425150 Copied

Luca Rossi

Support staff

November 27, 2024 at 10:36

Dear Gabriele,

We hope this message finds you well.

We are continuing to work on the optimization task and have also tested the Extreme preset(https://prnt.sc/yds0ry9S2Mqz). Unfortunately, the score has not shown any improvement.

To further investigate and enhance the performance, we kindly request your permission to switch to the WP-Rocket plugin to evaluate if it yields better results.

Additionally, we have included the invoice link for your reference in the Private Content Area. We kindly ask you to review it at your convenience.

Thank you for your attention and support. Please let us know how you would like to proceed.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#425454 Copied

Gabriele

Participant

November 27, 2024 at 12:01

Hi, ok, you can try WPRocket too.

Thx for support.

Gabriele

#425474 Copied

Luca Rossi

Support staff

December 1, 2024 at 14:00

Dear Gabriele,

We hope this message finds you well.

We are pleased to inform you that the Google PageSpeed Score for your website has significantly improved following the implementation of the WP-Rocket plugin.

At your convenience, could you kindly review the updated performance via the following link?
[Google PageSpeed Analysis](https://pagespeed.web.dev/analysis/https-futuranail-it/f8whabb9ss?hl=en&form_factor=desktop)

Thank you for your attention, and please do not hesitate to reach out if you have any questions or require further assistance.

Best regards,
The 8Theme Team

#426055 Copied

Gabriele

Participant

December 2, 2024 at 00:08

Hi, unfortunately the site is super slow, even worse than the settings I had made with Litespeed.
The product page really take too long the error open.

#426083 Copied

Luca Rossi

Support staff

December 2, 2024 at 10:30

Dear Gabriele,

We hope this message finds you well.

We kindly request that you test your website in private/incognito mode. Please note that WP Rocket is currently configured to cache content for non-logged-in users only.

If you would like the cache to function for both logged-in and non-logged-in users, we can enable this specific setting for you:
[View Screenshot](https://prnt.sc/qzP-K1b8WWOJ)

For further details, you may refer to the following documentation:
[WP Rocket User Cache Guide](https://docs.wp-rocket.me/article/313-user-cache?utm_source=wp_plugin&utm_medium=wp_rocket)

Should you have any questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#426135 Copied

Gabriele

Participant

December 2, 2024 at 10:46

Hi, I always test it incognito with Chrome from my smartphone.
Unfortunately it is very slow.

#426137 Copied

Luca Rossi

Support staff

December 4, 2024 at 10:43

Dear Gabriele,

We hope this message finds you well.

We recently conducted a Full Page test for your website, https://futuranail.it/, using Pingdom Tools. Below are the details of the test:

– **Test Date:** December 4
– **Page Load Time:** 529 ms
– **Number of Requests:** 20
– **Page Size:** 608.7 KB
– **Google Page Speed Performance Grade:** 96/100

For a more detailed analysis, you can review the full report here: [Pingdom Tools Report](https://tools.pingdom.com/#64e442f22b400000).

Should you have any questions or require further assistance, please don’t hesitate to reach out.

Best regards,
The 8Theme Team

#426404 Copied

Gabriele

Participant

December 4, 2024 at 10:47

Unfortunately, the Pagespeed data do not mean much if the site in reality is unnavigable.
The homepage is acceptable (but was also acceptable before), but the individual product pages are very slow.

I am working on this and have switched back to Litespeed because it was absolutely not possible to leave it with the WP Rocket settings.

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