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Site speed issue and some feature are loading too slow

This topic has 20 replies, 4 voices, and was last updated 5 months, 3 weeks ago ago by Andrew Mitchell

zhasanj7

Participant

August 21, 2024 at 10:31

Hi I have attached some screenshot.
1) Page Loading Speed issue
2) Some product section are loading too slow (Homepage)
3) How to hide Xstore documentation button from admin panel Floating button
4) I have deleted Footer section unable to Re-instead for whole site.

Please, contact administrator
for this information.

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#410985 Copied Theme version: 9.3.17

19 Answers

zhasanj7

Participant

August 21, 2024 at 10:33

Is you saying about hosting, i have running some more woocommerce website in same type of hosting plan

#410987 Copied

Tony Rodriguez

Support staff

August 21, 2024 at 12:29

Hello, @zhasanj7,

Thank you for reaching out to us with your concern.

1/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/.

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good. You may review the results at the following link:

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

2/ Excessive Scrolling Load: If you wish to disable the lazy load effect, kindly adhere to the following instructions:

a. Go to ‘Edit Page with Elementor’.
b. Move to each element’s ‘Settings of Element’.
c. Select ‘Advanced’.
d. Choose ‘XStore ajaxify’.
e. Locate ‘Lazy loading’ and switch it to ‘Off’.
f. Lastly, update the settings.

For a visual representation of these steps, please refer to the attached image: https://imgur.com/Zh7ZmGw. Afterward, check again.

3/ Please read and follow the next articles – https://www.8theme.com/documentation/docs/xstore-documentation-beacon/

https://www.8theme.com/documentation/docs/white-label-branding-plugin/

We hope this information is helpful.

4/ To Add / modify your footer as per your requirements, please proceed to the XStore Builders section and select ‘Footer Builder’ via Elementor. Once there, you can make the necessary adjustments and update accordingly.

For detailed guidance, we encourage you to consult our theme documentation available at:
(https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor)

Please always create new topic for new issue on our support forum to avoid any inconvenience and get fast assistance.

We trust this information will be of assistance to you. Should you have any further inquiries, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

#411022 Copied

zhasanj7

Participant

August 21, 2024 at 14:31

How to customize mobile version pages? Or If I enable AMP then where the option for customization.

#411039 Copied

zhasanj7

Participant

August 21, 2024 at 21:15

Has added some demo products, but sometime it shoes there is not product happening in everywhere, like product page, cart page etc.

And
1) How to hide ‘View Cart’ button from cart content?
2) How to add extra button on Archive or product listing. Just under the cart button want to add ‘Buy Now’.

I have almost finished all the changes, but getting above issue. I think you have look at once from your end on both version, desktop & mobile

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#411065 Copied

Tony Rodriguez

Support staff

August 22, 2024 at 06:42

Hello, @zhasanj7,

Thank you for your response.

1/ Regarding AMP Plugin, Please read our theme documentation here: https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/
https://www.8theme.com/documentation/docs/general-section/
https://www.8theme.com/documentation/xstore/amp-plugin/appearance-section/
https://www.8theme.com/documentation/docs/home-page-section/
https://www.8theme.com/documentation/xstore/amp-plugin/mobile-panel-section/
https://www.8theme.com/documentation/docs/footer-section/
https://www.8theme.com/documentation/xstore/amp-plugin/custom-css-section/

2/ Please adjust your site visibility settings, please navigate to WooCommerce > Settings > Site Visibility > select Live and save settings.

Afterward, Please check again.

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Warm Regards,
The 8Theme Team

#411082 Copied

zhasanj7

Participant

August 22, 2024 at 13:15

Could you please help why I cant place an order. Getting error

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#411168 Copied

Tony Rodriguez

Support staff

August 22, 2024 at 13:31

Hello, @zhasanj7,

We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be installed under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

Should the problems continue independently of the theme, we recommend contacting the WooCommerce plugin support team directly for further assistance – https://wordpress.org/support/plugin/woocommerce/

Please always create new topics for new issues on our support forum to avoid any inconvenience and get fast assistance.

Thank you for your understanding.

Best Regards,
8Theme’s Team

#411172 Copied

zhasanj7

Participant

August 22, 2024 at 14:19

Hi,
I have change the theme. Is it server related issue ?

#411185 Copied

Tony Rodriguez

Support staff

August 23, 2024 at 05:08

Hello, @zhasanj7,

We kindly request that you test the default Storefront theme to determine if the issue persists. Should the problem continue while using the default theme, we recommend reaching out to the WooCommerce plugin support team for further assistance. You can contact them directly via this link: https://wordpress.org/support/plugin/woocommerce.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

#411231 Copied

zhasanj7

Participant

August 25, 2024 at 00:23

I am trying to update the theme but getting error, even tried with unregister. Kindly help.

At that time please look at Speed optimization setting for better performance. I already changed the hosting plan, but performance is not for publish yet.

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#411493 Copied

zhasanj7

Participant

August 25, 2024 at 00:30

Getting erroor

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support staff only.

#411494 Copied

Rose Tyler

Support staff

August 25, 2024 at 07:36

Hello, @zhasanj7,

1/ Please follow this article – https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/

2/ Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Check fatal error info in WooCommerce > Status > Logs.

3/ Provide us with URL, temporary wp-admin, and FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

#411513 Copied

zhasanj7

Participant

August 25, 2024 at 14:40

Hi I haved tried but unable to solve the issue. kindly check private area, Please.

Thanks

Please contact administrator
for this information.

#411545 Copied

zhasanj7

Participant

August 25, 2024 at 22:03

My site still disconnected

#411570 Copied

Rose Tyler

Support staff

August 26, 2024 at 07:34

Hello, @zhasanj7,

You have a few sites. What is the URL of the site you are talking about?

Best regards,
The 8Theme Team

#411597 Copied

zhasanj7

Participant

August 26, 2024 at 16:57

now it is in staging site:
https://www.stage.prettylookbd.com/

#411685 Copied

Andrew Mitchell

Support staff

August 28, 2024 at 16:05

Hello, zhasanj7,

Thank you for bringing this matter to our attention. We are pleased to inform you that the error has been corrected, and the theme on your website has been successfully updated. Please take a moment to review the changes at your earliest convenience.

Best Regards,
8Theme’s Team

#412057 Copied

zhasanj7

Participant

August 28, 2024 at 23:13

Hi thanks for your update, it looks better than before. But still not much for run ecommerce store specially add to cart event.

Add to cart event goes to homepage.

#412087 Copied

Andrew Mitchell

Support staff

August 30, 2024 at 15:59

Hello, zhasanj7,

We are pleased to inform you that the issue with the redirect has been successfully resolved. Kindly verify at your earliest convenience.

Best Regards,
8Theme’s Team

#412408 Copied
Tagged: fix slow woocommerce features, site speed issues wordpress, slow loading woocommerce themes, speed optimization woocommerce, woocommerce performance improvement, wordpress themes speed issue
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