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Site Speed Issues and Secondary Problems (After Reactivating XStore Theme)

This topic has 2 replies, 2 voices, and was last updated 2 months, 2 weeks ago ago by Tony Rodriguez

EmporioWeb

Participant

September 2, 2024 at 10:44

Hello Support Team,

Our website is experiencing significant issues.

Site Speed: The website has been extremely slow (the Home page takes more than 40 seconds to load). We contacted our hosting provider, and they informed us that switching to a different theme resulted in the site running quickly. However, when we reactivated the XStore theme, the site remained slow.

Footer Disappearance: After reactivating the XStore theme, the footer on our website disappeared entirely.

Shop Page Redirection: Additionally, the Shop page now redirects to the Home page instead of displaying the product listings.

These secondary issues arose only after reactivating the XStore theme. We would appreciate your assistance in resolving the site speed problem and restoring the correct theme settings.

Thank you for your prompt attention to this matter.

#412699 Copied Theme version: .9.4.0.0.0.1

1 Answer

Tony Rodriguez

Support staff

September 3, 2024 at 06:25

Hello, @EmporioWeb,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ Please update the XStore theme version (9.4.0) and XStore core plugin (5.4.0) on your website to their latest version and check again.

Please read our theme documentation here: https://xstore.8theme.com/update-history/

https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

2/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/.

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good. You may review the results at the following link:

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

3/ Please read our theme documentation here: https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor

https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We hope this helps.

Best Regards,
The 8Theme Team

#412817 Copied
Tagged: best selling themes, secondary problems, site speed issues, theme performance optimization, woocommerce themes, woocommerce xstore troubleshooting, xstore theme reactivation
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