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Site Title Frozen only on WooPress Theme

This topic has 20 replies, 3 voices, and was last updated 9 years, 3 months ago ago by Jack Richardson

ECGal08

Participant

July 28, 2015 at 17:53

Hi, I have several different websites, so I thought this may have been a WordPress issue but it is only happening with WooPress (I just purchased the theme yesterday).

When I go to Appearance < Themes < Customize and try to change anything there, it’s all frozen. I can’t change the Site Title, Tagline, etc.

Please advise.

Thanks!
Erin

#77491 Copied Theme version: Just bought yesterday, most recent version WooCommerce version: Just bought yesterday, most recent version

19 Answers

Eva Kemp

Support staff

July 28, 2015 at 20:29

Hello,

Please provide us with wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#77524 Copied

ECGal08

Participant

July 28, 2015 at 20:51

See below

Please, contact administrator
for this information.

#77531 Copied

Eva Kemp

Support staff

July 29, 2015 at 12:05

Hello,

I’ve tried to customize the site with Twenty Fifteen theme and got the same issue.
Please refer to these topics for the solution:
https://wordpress.org/support/topic/cant-customize-or-preview-my-themes
http://www.mhthemes.com/support/theme-customizer-not-working/

Regards,
Eva Kemp.

#77639 Copied

ECGal08

Participant

July 29, 2015 at 23:05

Thanks for your response. The first link you sent did not have a way to resolve it. The second doesn’t really apply, however it mentions it could be an issue with some of the plugins. At this point, the only plugins I have are the ones your theme recommends to install.

I understand that the Twenty Fifteen theme had the same issue when you went in to try it out. It’s only happening on this website. I have many other websites (all hosted by GoDaddy), and none of them are having this issue. Only the one associated with paperandcharm.com (the one with your theme).

Any thoughts on what I should do?

Thanks,
Erin

#77777 Copied

Eva Kemp

Support staff

July 30, 2015 at 08:51

Hello,

As I mentioned before this issue persists not only with our theme, but with default WordPress theme too. So we recommend you to visit WordPress forums as their specialists may advise you some solution.

Regards,
Eva Kemp.

#77830 Copied

ECGal08

Participant

August 18, 2015 at 16:29

Hi, a few quick questions.

1. I can’t submit a new topic because it says my purchase code is already in the system. This is why I am replying here. Please advise as to how to submit a new topic.

2. Is there an easy way to update the WooCommerce theme you just released somewhere in wordpress or do I have to upload the entire file again? Not totally sure how to do this.

3. On the slider, I want to change the color of one of the animated words that slide into the image. Right now, it correlates with the Color Theme setting. Which file to I need to locate to edit just the word on the slider and not affect the color throughout the rest of the theme?

Thanks!
Erin

#80778 Copied

Eva Kemp

Support staff

August 18, 2015 at 16:39

Hello,

1. When you’re logged in to your account in the forum you can create a topic this way:
http://storage4.static.itmages.com/i/15/0818/h_1439912181_7280729_ddf3aaac68.png

2. You need update the theme via FTP.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

3. Please specify the word you want to change color for and we’ll provide css code.

Regards,
Eva Kemp.

#80784 Copied

ECGal08

Participant

August 18, 2015 at 22:25

The word is on the first slider. It’s actually the first line of text that says, “Brand New Collection”.

Thank you for all of your help and your quick response!

Erin

#80874 Copied
Eva Kemp

Support staff

August 19, 2015 at 09:18
Hello,

Please add this code in custom.css:
```
p.active {
    color: #BDE2DB !important;
}
```
Write your color value.

Regards,
Eva Kemp.
#80916 Copied
ECGal08

Participant

August 25, 2015 at 17:30

Hi,

I tried to create a new topic how you mentioned above, but the option isn’t where your screen shot shows. See attached Screen Shot. I have a few questions:

1. How to submit a new topic

2. How to remove all the forms of payment in the header (there are several forms of payment: EN FR GE, etc). I want to set it up in US Dollars.

3. How to remove the little red word bubble in the top left of the header. I couldn’t find either of these items in header.php.

4. I want to put words beneath each image on the main page. I tried adding a text box to each banner, but the copy is way to far below each photo. I don’t want the copy to go over the photos.

Thank you for your help!

#82258 Copied
Eva Kemp

Support staff

August 26, 2015 at 10:04
Hello,

1. There is no screenshot of yours. Please resend it.

2. Go to Appearance > Widgets and add empty “Text” widget into “Left Side top bar area”.

3. Add this code in custom.css:
```
.header-type-6 .header .tbs span {
  display: none;
}
```
4. Please show a screenshot of the issue and describe with more details what you want to achieve.

Regards,
Eva Kemp.
#82345 Copied
ECGal08

Participant

August 26, 2015 at 15:38

I didn’t end up adding a screen shot bc there isn’t an option to add any files now. I updated everything on my computer since the Adding Topics aren’t as you described and now I can’t add any files. All I see: Tags, Web-site, Theme Version, WooCommerce Version, Private Content, Submit.

Please advise.

Thanks!
Erin

#82499 Copied

Eva Kemp

Support staff

August 26, 2015 at 16:21

Hello,

You can upload screenshot to any web storage, dropbox for example, and give us a link.

Regards,
Eva Kemp.

#82510 Copied

ECGal08

Participant

August 26, 2015 at 18:27

Thanks! Here’s a link:

1: https://www.dropbox.com/s/vc0jt5up1fvc4df/Screen%20Shot%202015-08-25%20at%2010.24.16%20AM.png?dl=0
This shows where there is not a dropdown box at the top where I can add a new topic even when I’m signed in.

2. https://www.dropbox.com/s/qxsif19omx6bzt8/Screen%20Shot%202015-08-26%20at%2011.20.42%20AM.png?dl=0
This shows where I’d like to be able to place the text below images. When I create a text box below the banner, it moves the text too far below the image.

Thank you! You guys must have an insane amount of patience!

Erin

#82548 Copied

Eva Kemp

Support staff

August 26, 2015 at 21:04

Hello,

Your links don’t work, there is error “Error (500)”. Please reupload the screenshots.

Regards,
Eva Kemp.

#82575 Copied

ECGal08

Participant

August 26, 2015 at 21:41

Try these:

https://www.dropbox.com/s/vc0jt5up1fvc4df/Screen%20Shot%202015-08-25%20at%2010.24.16%20AM.png?dl=0

https://www.dropbox.com/s/qxsif19omx6bzt8/Screen%20Shot%202015-08-26%20at%2011.20.42%20AM.png?dl=0

Thanks!
Erin

#82584 Copied

Eva Kemp

Support staff

August 27, 2015 at 09:51

Hello,

1. Could you please provide us with your login details to forum to check the issue with new topic creation?

2. Please add the text under banners to be able to investigate the problem.

Thank you.

Regards,
Eva Kemp.

#82672 Copied

ECGal08

Participant

August 28, 2015 at 15:18

Sure! See private section below for login info.

I went ahead and added the text beneath two of the images on the home page. You’ll notice how far the text is from the images. But if I put the text within the banner, the text will show up OVER the image.

Please, contact administrator
for this information.

#82999 Copied
Jack Richardson

Support staff

August 28, 2015 at 16:19
Hello,

1. To create a new topic you need to select suitable forum section, in your case it’s “WooPress WordPress Support Forum” (see the screenshot http://prntscr.com/89wmbk ), where you will find the “Submit new topic” button ( http://prntscr.com/89wn16 ).

2. Try to use this css code in CSS section of Visual Composer editor for your home page ( http://prntscr.com/89woz4 ):
```
.banner {
    margin-bottom: 5px !important;
}
```
Best regards,
Jack Richardson.
#83024 Copied
Tagged: frozen, templates, theme, woocommerce, woopress, wordpress
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