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Site title not showing in header - by gamboruch

This topic has 20 replies, 4 voices, and was last updated 10 years, 5 months ago ago by Olga Barlow

gamboruch

Participant

May 27, 2014 at 15:06

Site title and tag line are changed in theme customization (Appearance> Customize> Site Title & Tagline), but header still displays “IDSTORE”. Where is the text for store name in header controlled?

Please, contact administrator
for this information.

#5128 Copied

19 Answers

Eva Kemp

Support staff

May 27, 2014 at 15:19

Hello,

This is logo. You can change it in Theme Options > Header > Logo image.

Regards,
Eva Kemp.

#5132 Copied

gamboruch

Participant

May 27, 2014 at 17:12

1. How is it possible for the text colors of the IDSTORE logo image to change in response to color scheme selections? When the dark theme is selected, the “STORE” text becomes white. When the site main color is changed to #20B2AA, the “ID” text color changes to match the selected color. Sorry, but it appears to be text that responds to color scheme, not logo image.

2. How is it possible to control the header so the site name is used? I like the effect of the IDSTORE text colors, but wish to use our store name in the header with the same effect.

#5147 Copied

Eva Kemp

Support staff

May 28, 2014 at 08:59

Hello,

As I see you’ve already added site name in the header. To make the text color changed as on the demo site you need edit the file code/functions.php in Appearance > Editor, find the code <a href="<?php echo home_url(); ?>"><span class="logo-text-red">ID</span>Store</a> (line 214) and replace the IDStore text with yours.

Regards,
Eva Kemp.

#5208 Copied

gamboruch

Participant

May 28, 2014 at 13:27

Thank you Eva. I am using a child theme, so I plan to copy the functions.php file and modify that line in the child theme, then remove the logo file so the code will take control of the logo. Is that the recommended practice?

#5257 Copied

Eva Kemp

Support staff

May 28, 2014 at 13:45

Yes, you’re right.
If there are any questions don’t hesitate to ask us.

Regards,
Eva Kemp.

#5263 Copied

gamboruch

Participant

May 28, 2014 at 15:47

Hi Eva,

I copied the code/fucntions.php file to the /idstore-child folder, but get an error because resources are not found in the expected path.

I have looked for documentation, but found no resources on how to set up a child theme. Please clarify how to use the child theme properly so files can be edited without disrupting the theme and store installation. What folders and files are needed in the child theme folder?

Thanks

#5289 Copied

Eva Kemp

Support staff

May 28, 2014 at 16:44

Hello,

Could you please provide us with FTP and admin panel credentials to check the issue?

Regards,
Eva Kemp.

#5302 Copied

gamboruch

Participant

May 28, 2014 at 18:22

Eva,

Created access to FTP and WordPress admin. Credentials sent privately.

Thanks,
Boruch

Please, contact administrator
for this information.

#5321 Copied

Eva Kemp

Support staff

May 28, 2014 at 20:00

Please specify in which folder your files are located. I see only style.css in this directory /home/f9382107967036/html/wp-content/themes/idstore-child.
Thank you.

Regards,
Eva Kemp.

#5323 Copied

gamboruch

Participant

May 28, 2014 at 20:10

All files are in the original locations. I edited no files, and only created the child theme folder with style.css file.

When I add the functions.php file to the child folder it causes an error.

I believe what I really need is instruction on how to set up the child theme with all needed folders and files. After the child theme has working functions.php file it can be edited.

Do you have a sample child theme setup zip file with the correct folders and files?

Thanks

#5326 Copied

Eva Kemp

Support staff

May 28, 2014 at 20:45

If the file functions.php is located in the “code” folder, then you have to create “code” folder in your idstore-child directory and place functions.php in there. So the directory should be wp-content/themes/idstore-child/code/functions.php.

Regards,
Eva Kemp.

#5328 Copied

gamboruch

Participant

May 28, 2014 at 20:55

I believe I did create the folder as you suggest. And got a failure. Perhaps other files from the code folder need to be present in the child/code folder. There may be calls to other files from functions.php using local file path.

Please put the file and folder you suggest on place, and you will see the error result.

#5329 Copied

Eva Kemp

Support staff

May 28, 2014 at 21:33

I’ve created “code” folder in the directory wp-content/themes/idstore-child and dragged functions.php file into there. Please check your site now, it’s working without errors.

Regards,
Eva Kemp.

#5333 Copied

gamboruch

Participant

May 29, 2014 at 01:40

Eva,

Thank you for your effort, but the site gets no error with with idstore-child/code/functions.php because the file idstore/code/functions.php remains. Unfortunately, editing idstore-child/code/functions.php has no effect on the site. You can see the edited line in idstore-child/code/functions.php, but there is no change to the site.

Simply put: The site is not accessing the child theme version of code/functions.php.

The sales literature mentions that IDStore is compatible with child theme use, but nobody has explained how to make a child theme work properly. After 14 exchanges over 24 hours, I admire your persistence, but my project is not making progress.

Please direct me to some resource on exactly what needs to be done to get a child theme working, and also make the actual change so the web site behavior changes when the file is edited. I may never actually use the logo change, but I must insist that the child theme compatibility promised before I made the purchase be delivered now.

Many thanks for your patience and effort,
Boruch

#5351 Copied
Jack Richardson

Support staff

May 29, 2014 at 13:16
Hello,

Unfortunately, sometimes it’s not possible to overwrite files from such directories as idstore/code or idstore/framework using Child theme. That’s why changes were made in original code/functions.php file. Please keep it safe before theme upgrading.

Also add the following code into your custom.css or style.css in Child theme to display title in one line:
```
.header-type-variant2 .logo, .header-type-variant6 .logo, .header-type-variant5 .logo {
max-width: 340px;
}
```
Regards,
Jack Richardson
#5381 Copied
gamboruch

Participant

May 29, 2014 at 13:41

Hello Jack,

1. The third paragraph of the theme description states “…it is compatible with child theme…” Kindly explain how the theme is compatible with child themes if it is necessary to modify the original and child theme files will not override original files. Can I modify idstore-child/custom.css to replace the IDStore header text with “Marco Privée”?

2. My original request is to replace the IDStore header text with the site title text, and preserve the color and formatting controlled by the theme options>color scheme>main color. The CSS provided to display the header text on one line does not appear to address this request.

3. I have given ftp and administrator access to your team. Please make the necessary revisions to the child theme to accomplish the change of header store name text as requested, test it to see the word “Marco” in the header color (now set in theme options to #20B2AA), and the word ” Privée” in white, as the “ID” and “store” text appear before uploading a custom logo.

I appreciate the support, but it seems that nobody really spends enough time to resolve the problem. Instead, a small part is done quickly, then a response tells me all is well. However, the original request has never been resolved. What I need is to have the product work as promised (using a child theme, so updates will not be destructive), and to have effective support in less than two days. Is that possible?

Thanks,
Boruch

#5385 Copied

Olga Barlow

Support staff

May 29, 2014 at 15:36

Hello,
1) Theme is compatible with child theme and you can overwrite parent theme files even in subfolders, but you need to follow the instructions http://codex.wordpress.org/Child_Themes . Very likely you read this topic inattentively, because we did not find functions.php in idstore-child folder where you should used get_stylesheet_directory() to include files that reside within your child theme’s directory structure.
2) There is no option in our theme where you can add text instead of logo. It supposed that our clients would use image as their logo and upload them in Theme Options > Header. That’s why if you want to use text you need to edit php template files, not CSS styles!
3) We have changed text in your header. Changes were made in child theme functions.php and header.php. If you have php skills you understand how it was implemented.

If you want to change css styles you should create and use custom.css in parent theme! You can be sure, all changes placed in this file won’t be lost after update.

Regards,
Olga Barlow

#5402 Copied

gamboruch

Participant

May 29, 2014 at 16:12

Olga,

Thank you for your prompt reply.

1. Regarding child theme compatibility.
A. I see the child theme appears to be set up properly now. Thank you. The method used is different from what I was told earlier by others from your company (see thread above), but I appreciate the help.
B. I have experience with child themes, and use them in every project. This is the only site where the child theme did not function, because I was unaware of exactly which files need to be present, and in which folder. Perhaps your company could provide a clear explanation of the required files instead of blaming the user for following your colleague’s earlier instructions.

2. Regarding there being no ability to use text instead of logo:
A. How can your company justify showing a demo with color text in logo are, but not allow users to have their own text? If your demo used a logo image it would be fair, but showing one thing and delivering another is deceptive.
B. If what I request is not supported, why did your team spend two days giving me options, then accomplish the request, only to tell me it is not possible? Surely, if someone had told me it was not possible two days ago, I would have been much happier.

3. Re the changes made:
A. Thank you, the effect is quite good.
B. The space between the words and the accent over the letter ‘e’ are not shown. I suspect it may be wiser to just use the logo file, but I appreciate the sincere effort on your part.

This is a very complex and powerful theme, with many features that make it superior to other themes. Please accept my congratulations on an excellent product, with some minor documentation flaws. 🙂

Warmest reagrds,
Boruch

PS. Please consider the matter closed.

#5411 Copied

Olga Barlow

Support staff

May 29, 2014 at 16:48

Hello,
We are very glad to hear that you like our product! Thanks!
We took into account your observation concerning using the logo and concerning the answers of our support experts and we’ll do our best to avoid such situation in future! Sorry for this inconvenience.
I saw you created handsome slider, so, I can assume your store will be very nice! Wish you good luck in your business.

Regards,
Olga Barlow

#5421 Copied
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