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Size / dimensions disappears - by LosPollos

This topic has 4 replies, 3 voices, and was last updated 5 years, 10 months ago ago by Olga Barlow

LosPollos

Participant

December 17, 2018 at 07:55

Hi, When you choose the size / dimensions of a product, it only accompanies the shopping cart and the cashier. But then disappears. So there is nothing in the confirmation. which makes the orders wrong.

1. https://imgur.com/PLwTHNk
2.https://imgur.com/SnbjAxG
3.https://imgur.com/SnbjAxG
4.https://imgur.com/a/T7xtQuv

Please, contact administrator
for this information.

#206029 Copied Theme version: 5.1.1 WooCommerce version: 3.5.2

3 Answers

Rose Tyler

Support staff

December 17, 2018 at 13:14

Hello,

2 and 3 screenshots are same.
Please check how this works with default WC theme – Storefront. We are able to help only in case problem relates to our theme.

Regards

#206062 Copied

LosPollos

Participant

December 19, 2018 at 18:07

see private message

Please contact administrator
for this information.

#206184 Copied

Olga Barlow

Support staff

December 20, 2018 at 10:33

Hello,

Go to Appearance > Themes > install and activate default WooCommerce theme – Storefront. Test the order with the default theme. If the same issue persists then contact WooCommerce plugin support because we won’t be able to help. If problem appears only when our theme is activated and everything works fine with the default WC theme then reply back and provide Dashboard and FTP access to your site.

Regards

#206216 Copied
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