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Size guide not display on the single product page

This topic has 7 replies, 2 voices, and was last updated 3 months, 3 weeks ago ago by Bill

  • Avatar: Housecleaners.nl
    Bill
    Participant
    June 29, 2024 at 13:17

    The size guide does not show up on the single product page.

    I have added one image that should display for all products on the website in popup and checked settings in: Theme Options > WooCommerce > Single Product Builder > Sizing Guide

    In the setting everything seems alright and I cleared browser cache several times or maybe I’m doing something wrong?

    Files is visible for topic creator and
    support staff only.
    #402364 Copied Theme version: 9.3.14
    6 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 29, 2024 at 13:30

    Hello, @Bill,

    Thank you so much for purchasing our theme and contacting our support center.

    In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #402366 Copied
    Avatar: Housecleaners.nl
    Bill
    Participant
    June 29, 2024 at 13:51

    Ok done!

    Please contact administrator
    for this information.
    #402368 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 29, 2024 at 14:03

    Hello, @Bill,

    We are currently experiencing difficulties accessing your website. Could you please verify the site’s status from your end?

    Additionally, we kindly request that you provide valid working WordPress admin credentials. Please ensure that these details are submitted through the private content area, enabling us to address and resolve the issue efficiently.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    #402370 Copied
    Avatar: Housecleaners.nl
    Bill
    Participant
    June 29, 2024 at 14:07

    Ok done correct details send.

    Please contact administrator
    for this information.
    #402371 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 29, 2024 at 14:21

    Hello, @Bill,

    Thank you for granting us access to your website’s wp-admin.

    Upon review, we have observed that your site employs a custom layout for the single product page, which is managed through the XStore Builders > Single Product Builder via Elementor.
    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

    To meet your requirements, you will need to edit this section and configure the settings for the Size Guide widget accordingly. Please ensure to update these settings once you have made the necessary adjustments.

    For your reference, we have included relevant images in the private content area of your account.

    We trust this information will be of assistance to you. Should you require further support, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #402373 Copied
    Avatar: Housecleaners.nl
    Bill
    Participant
    June 29, 2024 at 16:36

    Thank you the issue is solved.

    #402387 Copied

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