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SKU not showing on product pages - by jboeshar

This topic has 13 replies, 4 voices, and was last updated 5 years, 6 months ago ago by Olga Barlow

jboeshar

Participant

May 23, 2019 at 18:32

The product are showing a N/A for the SKU and not showing the actual SKU of the products.

#214272 Copied Theme version: 5.0 WooCommerce version: 3.6.3

12 Answers

Rose Tyler

Support staff

May 24, 2019 at 07:09

Hello,

I do not see the problem on your site http://prntscr.com/nsnxkh Is it solved?

Regards

#214286 Copied

jboeshar

Participant

May 24, 2019 at 13:33

No the problem is still there. It is happening on products that have variations. https://crawlspace-diy.com/product/12-mil-dura-skrim-12wb-crawlspace-vapor-barrier/

#214356 Copied

Rose Tyler

Support staff

May 24, 2019 at 13:49

Hello,

Please provide temporary wp-admin and FTP access.

Regards

#214357 Copied

jboeshar

Participant

May 28, 2019 at 15:29

Here are the credentials thank you. Can you please let us know what changes are made as we have 2 other sites that use this theme that are experiencing the same issue.

Please contact administrator
for this information.

#214481 Copied

Olga Barlow

Support staff

May 28, 2019 at 18:48

Hello,

We can’t login to check because you your plugin http://prntscr.com/nujkpi
Please, disable it for some time.

Regards

#214495 Copied

jboeshar

Participant

May 29, 2019 at 14:23

We have disabled the plugin you should be good now.

#214555 Copied

Olga Barlow

Support staff

May 30, 2019 at 08:14

Hello,

Thank you. We have passed your issue to our developers and inform you once they fix it.

Regards

#214601 Copied

Rose Tyler

Support staff

May 30, 2019 at 15:24

Hello,

Fixed. Please check now.

Regards

#214646 Copied

jboeshar

Participant

May 31, 2019 at 14:45

Thank you. Can you please let us know what change was made we have 2 other licenses of this theme that we use that are having the same problem.

#214712 Copied

Olga Barlow

Support staff

May 31, 2019 at 14:50

Hello,

Changes were made in woopress/woocommerce/content-single-product.php
Fix will be included also in next theme update.

Regards

#214714 Copied

therocks36

Participant

June 3, 2019 at 20:32

Can you please tell what to do to solve problem till we wait for the next update and our site works correctly?

Thanks.

#214904 Copied

Olga Barlow

Support staff

June 4, 2019 at 09:15

Hello, @therocks36

Edit woopress/woocommerce/content-single-product.php file and add the following code to line 13 http://prntscr.com/nxctxn
global $product;

Regards

#214928 Copied
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