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Slide in product page - by giakcamp - on WordPress WooCommerce support

This topic has 16 replies, 3 voices, and was last updated 5 years ago ago by Rose Tyler

giakcamp

Participant

December 17, 2019 at 17:04

Good afternoon,
I have two problem in the woocommerce product page:
1. when i click on the thumbnail in the slide the image doesn’t show in the zoom area
2. After the zoom area I see the another time the main image of the product

There are errors of the theme or I must set something?

Thanks in advance

Giacomo Campanelli

Please, contact administrator
for this information.

#226986 Copied Theme version: 6.2.5 WooCommerce version: 3.8.1

15 Answers

Olga Barlow

Support staff

December 17, 2019 at 17:35

Hello,

Do you use any third-party plugins for the product images or product galleries or any custom code in child theme functions.php related to product images?
Try to disable third-party plugins that do not come bundled with our theme one by one and check the single product and check child theme functions.php file looking for the third-party code. Probably one of them causing the issue.

Regards

#226994 Copied

giakcamp

Participant

December 18, 2019 at 11:31

Thank you for your response. The file function.php is not edited and about the third-paryt plugins I have removed all plugins related to old themes but problem is not solved. Also I found other problems about the layout, but i prefer solve one by one.

regards

#227054 Copied

giakcamp

Participant

December 18, 2019 at 11:48

Please read the private message.

regards

Please contact administrator
for this information.

#227057 Copied

Olga Barlow

Support staff

December 18, 2019 at 11:51

Hello,

Provide us with WP Dashboard and FTP access to your site to check the issue.

Regards

#227058 Copied

giakcamp

Participant

December 18, 2019 at 13:31

OK

Please contact administrator
for this information.

#227070 Copied

Olga Barlow

Support staff

December 18, 2019 at 17:17

Hello,

FTP access is incorrect http://prntscr.com/qcndga

Regards

#227094 Copied

giakcamp

Participant

December 18, 2019 at 21:36

OK, because I must enable your ip address into the server. Please let me know your ip address so I can enable it.

Regards

Giacomo

#227111 Copied

Rose Tyler

Support staff

December 19, 2019 at 08:40

Hello,

IP address of the specialist who will work on your problem is 176.98.70.175 (Ukraine).

Regards

#227127 Copied

giakcamp

Participant

December 19, 2019 at 10:28

Please try now

Please contact administrator
for this information.

#227138 Copied

Olga Barlow

Support staff

December 19, 2019 at 11:52

Hello,

We think that password or username is incorrect
Command: PASS ****************
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server

Regards

#227147 Copied

giakcamp

Participant

December 19, 2019 at 16:58

Do you have a static ip?

#227168 Copied

giakcamp

Participant

December 19, 2019 at 17:00

See the message please

Please contact administrator
for this information.

#227169 Copied

Olga Barlow

Support staff

December 19, 2019 at 18:28

Hello,

As we have told you in the very first message your issues are caused by the third-party plugins that you installed. Single product by WooLentor – WooCommerce Elementor Addons + Builder plugin, the shop page layout – by TM WooCommerce Ajax Filters plugin, once plugins are disabled everything is ok.

Regards

#227178 Copied

giakcamp

Participant

December 19, 2019 at 22:02

Thank you very much

#227190 Copied

Rose Tyler

Support staff

December 20, 2019 at 08:09

Hello,

You’re welcome!

Regards

#227206 Copied
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