Slide with xstore hotspot widget causing blurry image quality

This topic has 2 replies, 2 voices, and was last updated 7 months, 1 weeks ago ago by Rose Tyler

  • Avatar: Nicolo
    Nicolo
    Participant
    August 19, 2024 at 17:05

    Hi

    I have made a video to illustrate the differnce in image quality, between a slide with regualar container vs a slide with the xstore hotspot widget.

    The video shows the following:
    1. The difference between the slides on the frontend. Image quality comparison.
    2. Entering media library to prove that the excact same photo is used on both slides.

    This means that the hotspot element is causing the problem.

    How can we fix this, blurryness and get full resolution? P.S. This will be my last topic with you since my support license will suspend in 3 days, really hope we can fix this last issue before then. Thanks ๐Ÿ™‚ Added the login credentials if you want to have a quick look inside thew wp dashboard.

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 20, 2024 at 07:58

    Hello, Nicolo,

    Thank you for reaching out to us.

    We regret to inform you that we were unable to locate the video file mentioned in your message. Could you please provide it at your earliest convenience?

    Best Regards,
    8Themeโ€™s Team

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