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Slider and lightbox not working on mobile

This topic has 7 replies, 3 voices, and was last updated 6 years ago ago by Olga Barlow

timcloud

Participant

December 4, 2018 at 23:05

When viewing a single product on mobile i can’t seem to get the slider to work. Is there a setting i’m missing?

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for this information.

#205395 Copied Theme version: 5.1.3 WooCommerce version: 3.5.2

6 Answers

Rose Tyler

Support staff

December 5, 2018 at 08:34

Hello,

Do you use the latest version of Core plugin (1.1.7)? https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Try to disable all 3rd party plugins to check if one of them causes the problem.
If this doesn’t help, provide us with temporary wp-admin and FTP access.

Regards

#205402 Copied

timcloud

Participant

December 6, 2018 at 10:26

I tried but still having issues, could you take a look? Thanks!

Please contact administrator
for this information.

#205509 Copied

Rose Tyler

Support staff

December 6, 2018 at 11:18

Hello,

I do not see the problem on your site – http://prntscr.com/lrfj47 Please clear cache and check one more time.
Let me know if the issue was solved.

Regards

#205520 Copied

timcloud

Participant

December 6, 2018 at 13:15

Was that done on an actual phone or just by making the browser smaller? Because if i make it smaller in brwoser i indeed see what you see. But on an actual phone it’s not working.

#205532 Copied

timcloud

Participant

December 6, 2018 at 13:29

Nevermind, i think i found it. Now i only need a solution. It is because of WP-Rocket

#205533 Copied

Olga Barlow

Support staff

December 6, 2018 at 18:53

Hello,

I see. Ok, I’m glad that you sorted out. Do you need any other help from our side?

Regards

#205558 Copied
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