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Slider carousel on homepage not scrolling, also blue background is showing through since update.

This topic has 12 replies, 2 voices, and was last updated 8 months, 3 weeks ago ago by Rose Tyler

Wep287

Participant

March 29, 2024 at 19:51

Issue with banner carousel on homepage not scrolling, it tries to automatically scroll but keeps skipping back to the first image. Also there is a blue background showing through that was not there before the most recent update. (This is an xstore widget in Elementor)

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#389188 Copied Theme version: 9.3.2

11 Answers

Rose Tyler

Support staff

March 29, 2024 at 20:41

Hello, Wep287,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#389196 Copied

Wep287

Participant

March 30, 2024 at 16:11

See private content area.

Please contact administrator
for this information.

#389292 Copied

Rose Tyler

Support staff

March 31, 2024 at 08:54

Hello, Wep287,

We would like to extend our gratitude for your swift response.

Please be informed that we have made some adjustments to the banner carousel settings on your website. We kindly request that you review the changes at your earliest convenience.

Should you have any questions or require further assistance, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team

#389353 Copied

Wep287

Participant

March 31, 2024 at 10:33

Thanks Rose, what are these changes that were made so I can make them to the Live site. Also, it seems like the arrows that slide to next image are much smaller and barely visible ? Also, there are no dots on the bottom showing quantity of slides or for navigation to other slides.

#389372 Copied

Rose Tyler

Support staff

March 31, 2024 at 10:47

Hello, Wep287,

Open editors on both sites and compare the settings of elements.

You are currently editing the Home page, so we can’t check the settings of arrows and dots right now.

Best Regards,
8Theme’s Team

#389373 Copied

Wep287

Participant

March 31, 2024 at 15:20

The editor is closed.
Compare the settings of all the elements?… How many changes were made? On my live site there are still navigation dots, its still freezing, and my arrows have white with blue dots… did you make changes anywhere else other than in Elementor? Are there changes to the CSS?

A little more detail would be appreciated.

thanks

#389400 Copied

Rose Tyler

Support staff

March 31, 2024 at 15:36

Hello, Wep287,

We would like to clarify that our discussion is solely focused on one element – the Banner Carousel.

Additionally, we are currently experiencing difficulties logging into your website. May we inquire if there have been any recent changes to the access credentials? If so, could you please provide us with the updated information?

Best Regards,
8Theme’s Team

#389402 Copied

Wep287

Participant

March 31, 2024 at 18:40

Yes It is soley on the banner carousel. But there are many settings to the banner carousel element… My question is what changes were made, I see you removed the blue background but I do not see how you fixed the banner images from “skipping” back the first image, or how the navigation dots were removed… what was the cause of this error so that we can avoid it in future updates.

Please contact administrator
for this information.

#389430 Copied

Rose Tyler

Support staff

April 1, 2024 at 08:34

Hello, Wep287,

Here are screenshots of the settings – https://prnt.sc/b6oRZ_ACbRx6 https://prnt.sc/poWooBl0aSOm https://prnt.sc/RTs8XXqivgTR https://prnt.sc/nfEPFVSg28JE

Best Regards,
8Theme’s Team

#389478 Copied

Wep287

Participant

April 2, 2024 at 13:50

thank you

#389693 Copied

Rose Tyler

Support staff

April 2, 2024 at 14:01

Hello, Wep287,

You’re welcome!

Best Regards,
8Theme’s Team

#389696 Copied
Tagged: blue background woocommerce templates, fix woocommerce slider carousel, homepage carousel not scrolling, troubleshoot woocommerce homepage carousel, update issues wordpress woocommerce, wordpress carousel update problems
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