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Slider is not visible on home page - by Houzmatic

This topic has 6 replies, 3 voices, and was last updated 6 months, 2 weeks ago ago by Andrew Mitchell

Houzmatic

Participant

June 6, 2024 at 12:25

Hey The slider on home page is not visible on either desktop or mobile version but when i click edit module, it is visible.
screenshots attached for reference.

Also can you suggest how to make the bullet points center aligned?

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#398428 Copied Theme version: 9.3.9

5 Answers

Jack Richardson

Support staff

June 7, 2024 at 11:30

Dear @Houzmatic,

I hope this message finds you well. As you may be aware, the Revolution Slider is an independent plugin that comes with its own documentation and support, which can be accessed here: https://www.sliderrevolution.com/help-center/.

Upon reviewing the homepage of your website, we observed the issue you mentioned. An error detected in the console appears to be preventing the slider from loading properly. You can view the error here: https://prnt.sc/0B3mZ1PQZSEW. This error originates from the Slider Revolution JavaScript file.

We attempted to diagnose the cause of the issue. It appears that there may be a misconfiguration within your ‘Phone-slider’. When we replaced it with another slider from your list, the functionality was restored, as shown in this screenshot: https://prnt.sc/7BX-nRSUxffu.

We recommend reviewing the elements of the problematic slider or considering building a new one from scratch. Please ensure to check periodically for any potential misconfigurations during the creation process.

For guidance on configuring the navigation bullets, please refer to the plugin’s documentation here: https://www.sliderrevolution.com/documentation/navigation-bullets/.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#398625 Copied

Houzmatic

Participant

June 7, 2024 at 14:35

is it possible for you to use the staging website to fix it?
https://staging.houzmatic.in/

same credentials you can use

#398660 Copied

Houzmatic

Participant

June 9, 2024 at 15:19

Hey @Jack Richardson

I really need your help here please 🙁

#398820 Copied

Jack Richardson

Support staff

June 10, 2024 at 08:14

Dear @Houzmatic,

I trust this message finds you in good health and spirits.

I am writing to clarify our support policy concerning customization services, as outlined in our documentation [https://www.8theme.com/documentation/xstore/support/support/]. Please note that our policy generally does not extend to customization services to match personal design templates. This includes modifications such as those you have encountered with the Revolution slider templates.

We have investigated the issue you reported regarding the slider content not appearing on the homepage. It appears that the problem is related to the specific content within the slider.

Thank you for your understanding.

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Thank you for your understanding and cooperation.

Best Regards,
Jack Richardson
The 8Theme Team

#398888 Copied

Andrew Mitchell

Support staff

June 10, 2024 at 14:49

Dear Houzmatic,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#398951 Copied
Tagged: best selling themes, homepage slider issue, theme customization, visibility problem, woocommerce themes, wordpress troubleshooting
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