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Slider Problem on Produkt Page & QUICK VIEW

This topic has 24 replies, 3 voices, and was last updated 3 years, 3 months ago ago by Oliver Theiß

Oliver Theiß

Participant

October 28, 2021 at 13:45

Hallo,
somewhere I have a bug in the theme :((

The products are all created the same, but with some products the slider does not work …..That’s the funny thing , with one product it works and with the product next to it does not work ( store page product slider )

Quick view :

Here it is the same … I select a product..everything works perfectly and I can make the selections……

I take another product….. and I am in the Quick view … When selecting………… the image disappears

I am a little confused, because the images are all the same

Lg Oliver

http://www.deinfitnessfreund.de/wp-content/uploads/2021/10/quick-ansicht.png

Please, contact administrator
for this information.

#306861 Copied Theme version: : 8.0.8 WooCommerce version: 5.8.0

23 Answers

Oliver Theiß

Participant

October 28, 2021 at 20:23

Okey…….. The Quick View Problem!

The quick view is broken by. the “WP Rocket Plugin”
When I deactivated the plugin it works and everyrthing is fine….. :/
do you have an idea what I have to set so that the plugin can run without destroying the quick view?

The problem has surely already had someone? 🙁

#306894 Copied

Olga Barlow

Participant

October 29, 2021 at 14:15

Hello,

Fixed. Check now, please.

Regards

#306976 Copied

Oliver Theiß

Participant

October 29, 2021 at 17:34

Hallo Olga,
thank you very much, but unfortunately the problem is only half solved…..

awwwww…. In the quick view the variants are now visible. :))
Thanks a lot for that!

But when you open the quick view the slider upwards disappears from the image ……

So the image is gone and at the top you only see the slider arrows 🙁 Ohh man

You have to look again please :/

it does not have to happen on the weekend

I wish a nice weekend

#307005 Copied

Rose Tyler

Support staff

October 30, 2021 at 10:22

Hello,

One of our technicians will answer after the weekend. Sorry for such a delay

Regards

#307040 Copied

Rose Tyler

Support staff

October 31, 2021 at 10:17

Hello,

Clear cache and check now, please.

Regards

#307093 Copied

Oliver Theiß

Participant

November 4, 2021 at 19:43

Hello Rose for the late answer! Everything looks very good:)

Thanks for the good support. 🙂

I have a question here…. see screenshot …

Is it a problem on the theme side or is it a plugin problem? If everything is okey from the theme side, I will deactivate all plugins on the weekend and check.

Before I do that, my question

Can I see in the code which plugin is causing the error?

Thanks a lot and have a nice weekend

Oliver

#307655 Copied

Olga Barlow

Participant

November 5, 2021 at 16:22

Hello,

Link to image is broken in the source code https://prnt.sc/1yfp1fl
Try to disable third-party plugins and check after that. If it does not help then provide us with FTP access.

Regards

#307722 Copied

Oliver Theiß

Participant

November 8, 2021 at 12:19

Hallo Olga, I will try to do this to day…..:)

#307891 Copied

Rose Tyler

Support staff

November 8, 2021 at 14:40

Hello,

Ok. Let us know the result

Regards

#307901 Copied

Oliver Theiß

Participant

November 9, 2021 at 11:20

yes I will:)

#307990 Copied

Rose Tyler

Support staff

November 11, 2021 at 07:01

Hello,

May I close this topic?

Regards

#308151 Copied

Oliver Theiß

Participant

November 11, 2021 at 08:21

heay.. yeah I will close it…….
if it does not work I will contact you and give you FTP access as discussed above

until then i wish a good time

#308164 Copied

Rose Tyler

Support staff

November 11, 2021 at 11:45

Ok. Have a nice day too!

Regards

#308203 Copied

Oliver Theiß

Participant

November 20, 2021 at 13:20

Hello Rose
the error is back ….ich do not know why? :((

The fast view is also no longer loaded at all

Can ih please take a look…

Thanks and have a nice weekend

#309336 Copied

Olga Barlow

Participant

November 22, 2021 at 12:03

Hello,

Checked your site and don’t see issue with the images https://gyazo.com/6c986a6bf8a715f78b954603fc3f9346

Regards

#309458 Copied

Oliver Theiß

Participant

November 22, 2021 at 12:12

hallo…..

hmmmm looks good

but i just was on my side without being logged in to wordpress .

and…..

#309460 Copied

Oliver Theiß

Participant

November 22, 2021 at 12:14

it is not loaded at all on the shop page

i’m going crazy… in your video it’s okey

#309461 Copied

Oliver Theiß

Participant

November 22, 2021 at 12:45

a friend was also just on my site it does not load :((

#309465 Copied

Oliver Theiß

Participant

November 22, 2021 at 14:36

Hallo Olga,
so i went through all plugins today. 🙂

So this error , see screenshot :

is caused by this plugin : https://cloudinary.com/

It is an image CDN and actually already important….for the loading time.
I write to the support and can you also report to them.

Then it may go faster with the troubleshooting. Or what do we do best?
——————————————————————————————————————-
quick view
the quick view I have deactivated, because here no plugin causes the problem. there is something wrong in the theme currently 🙁

Many thanks Oliver

#309488 Copied

Olga Barlow

Participant

November 22, 2021 at 16:10

Hello,

We are not the clients of the cloudinary, so we don’t have an account on their site and access to their ticket system.

Check the QV image now, please. Do you still have the mentioned issue?

Regards

#309512 Copied

Oliver Theiß

Participant

November 22, 2021 at 16:20

hallo,

you are always so quick and helpful… yes i created a ticket there….. 🙂

QV no this is not okey…. the images are now shown, but quite strangely deformed and stretched in length….

#309517 Copied

Olga Barlow

Participant

November 22, 2021 at 17:02

Hello,

Check again.

Regards

#309531 Copied

Oliver Theiß

Participant

November 22, 2021 at 18:36

Hello Olga :))
many thanks and sorry for the terrible monday task :7

I wish you a good week and stay healthy 🙂
I close the ticket now

Lg Oliver

#309541 Copied
Tagged: problem, produkt, quick view, slider, template, woocommerce, wordpress
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The issue related to '‘Slider Problem on Produkt Page & QUICK VIEW’' has been successfully resolved, and the topic is now closed for further responses

Slider Problem on Produkt Page & QUICK VIEW

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