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Slider Problem on Produkt Page & QUICK VIEW

This topic has 24 replies, 3 voices, and was last updated 3 years ago ago by Oliver Theiß

  • Avatar: Oliver_Theis
    Oliver Theiß
    Participant
    October 28, 2021 at 13:45

    Hallo,
    somewhere I have a bug in the theme :((

    The products are all created the same, but with some products the slider does not work …..That’s the funny thing , with one product it works and with the product next to it does not work ( store page product slider )

    Quick view :

    Here it is the same … I select a product..everything works perfectly and I can make the selections……

    I take another product….. and I am in the Quick view … When selecting………… the image disappears

    I am a little confused, because the images are all the same

    Lg Oliver


    http://www.deinfitnessfreund.de/wp-content/uploads/2021/10/quick-ansicht.png

    Please, contact administrator
    for this information.
    #306861 Copied Theme version: : 8.0.8 WooCommerce version: 5.8.0
    23 Answers
    Avatar: Oliver_Theis
    Oliver Theiß
    Participant
    October 28, 2021 at 20:23

    Okey…….. The Quick View Problem!

    The quick view is broken by. the “WP Rocket Plugin”
    When I deactivated the plugin it works and everyrthing is fine….. :/
    do you have an idea what I have to set so that the plugin can run without destroying the quick view?

    The problem has surely already had someone? 🙁

    #306894 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 29, 2021 at 14:15

    Hello,

    Fixed. Check now, please.

    Regards

    #306976 Copied
    Avatar: Oliver_Theis
    Oliver Theiß
    Participant
    October 29, 2021 at 17:34

    Hallo Olga,
    thank you very much, but unfortunately the problem is only half solved…..

    awwwww…. In the quick view the variants are now visible. :))
    Thanks a lot for that!

    But when you open the quick view the slider upwards disappears from the image ……

    So the image is gone and at the top you only see the slider arrows 🙁 Ohh man

    You have to look again please :/

    it does not have to happen on the weekend

    I wish a nice weekend

    #307005 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 30, 2021 at 10:22

    Hello,

    One of our technicians will answer after the weekend. Sorry for such a delay

    Regards

    #307040 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 31, 2021 at 10:17

    Hello,

    Clear cache and check now, please.

    Regards

    #307093 Copied
    Avatar: Oliver_Theis
    Oliver Theiß
    Participant
    November 4, 2021 at 19:43

    Hello Rose for the late answer! Everything looks very good:)

    Thanks for the good support. 🙂

    I have a question here…. see screenshot …

    Is it a problem on the theme side or is it a plugin problem? If everything is okey from the theme side, I will deactivate all plugins on the weekend and check.

    Before I do that, my question

    Can I see in the code which plugin is causing the error?

    Thanks a lot and have a nice weekend

    Oliver

    #307655 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 5, 2021 at 16:22

    Hello,

    Link to image is broken in the source code https://prnt.sc/1yfp1fl
    Try to disable third-party plugins and check after that. If it does not help then provide us with FTP access.

    Regards

    #307722 Copied
    Avatar: Oliver_Theis
    Oliver Theiß
    Participant
    November 8, 2021 at 12:19

    Hallo Olga, I will try to do this to day…..:)

    #307891 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2021 at 14:40

    Hello,

    Ok. Let us know the result

    Regards

    #307901 Copied
    Avatar: Oliver_Theis
    Oliver Theiß
    Participant
    November 9, 2021 at 11:20

    yes I will:)

    #307990 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2021 at 07:01

    Hello,

    May I close this topic?

    Regards

    #308151 Copied
    Avatar: Oliver_Theis
    Oliver Theiß
    Participant
    November 11, 2021 at 08:21

    heay.. yeah I will close it…….
    if it does not work I will contact you and give you FTP access as discussed above

    until then i wish a good time

    #308164 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2021 at 11:45

    Ok. Have a nice day too!

    Regards

    #308203 Copied
    Avatar: Oliver_Theis
    Oliver Theiß
    Participant
    November 20, 2021 at 13:20

    Hello Rose
    the error is back ….ich do not know why? :((

    The fast view is also no longer loaded at all

    Can ih please take a look…

    Thanks and have a nice weekend

    #309336 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 22, 2021 at 12:03

    Hello,

    Checked your site and don’t see issue with the images https://gyazo.com/6c986a6bf8a715f78b954603fc3f9346

    Regards

    #309458 Copied
    Avatar: Oliver_Theis
    Oliver Theiß
    Participant
    November 22, 2021 at 12:12

    hallo…..

    hmmmm looks good

    but i just was on my side without being logged in to wordpress .

    and…..

    #309460 Copied
    Avatar: Oliver_Theis
    Oliver Theiß
    Participant
    November 22, 2021 at 12:14

    it is not loaded at all on the shop page

    i’m going crazy… in your video it’s okey

    #309461 Copied
    Avatar: Oliver_Theis
    Oliver Theiß
    Participant
    November 22, 2021 at 12:45

    a friend was also just on my site it does not load :((

    #309465 Copied
    Avatar: Oliver_Theis
    Oliver Theiß
    Participant
    November 22, 2021 at 14:36

    Hallo Olga,
    so i went through all plugins today. 🙂

    So this error , see screenshot :

    is caused by this plugin : https://cloudinary.com/

    It is an image CDN and actually already important….for the loading time.
    I write to the support and can you also report to them.

    Then it may go faster with the troubleshooting. Or what do we do best?
    ——————————————————————————————————————-
    quick view
    the quick view I have deactivated, because here no plugin causes the problem. there is something wrong in the theme currently 🙁

    Many thanks Oliver

    #309488 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 22, 2021 at 16:10

    Hello,

    We are not the clients of the cloudinary, so we don’t have an account on their site and access to their ticket system.

    Check the QV image now, please. Do you still have the mentioned issue?

    Regards

    #309512 Copied
    Avatar: Oliver_Theis
    Oliver Theiß
    Participant
    November 22, 2021 at 16:20

    hallo,

    you are always so quick and helpful… yes i created a ticket there….. 🙂

    QV no this is not okey…. the images are now shown, but quite strangely deformed and stretched in length….

    #309517 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 22, 2021 at 17:02

    Hello,

    Check again.

    Regards

    #309531 Copied
    Avatar: Oliver_Theis
    Oliver Theiß
    Participant
    November 22, 2021 at 18:36

    Hello Olga :))
    many thanks and sorry for the terrible monday task :7

    I wish you a good week and stay healthy 🙂
    I close the ticket now

    Lg Oliver

    #309541 Copied

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The issue related to '‘Slider Problem on Produkt Page & QUICK VIEW’' has been successfully resolved, and the topic is now closed for further responses

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