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Slider Revolution change position after update

This topic has 29 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler

alexmdm89

Participant

April 4, 2023 at 23:39

After update mi slider rev moved aside and still there after 2 – 3 minutes and then move to center to their regular position, or when I change tab and return to my site the slider fix

also after update I get this message in my dashboard
We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate or white lists.

I contacted my hosting provider and they said they had not blocked the IP.

#352334 Copied Theme version: 9.1 WooCommerce version: 7.5.1

28 Answers

Rose Tyler

Support staff

April 5, 2023 at 08:09

Hello, Alexmdm89,

Thank you for contacting us and for using XStore.

We recommend that you do not stretch the row with the slider, but rather use the Default option – https://prnt.sc/Me7mQyL3FWWx

Provide URL of page from your Dashboard with this message and temporary wp-admin access via the Private Content area.

Kind Regards,
8theme team

#352362 Copied

alexmdm89

Participant

April 7, 2023 at 15:48

I talked to my hosting provider about the slowness of my site and they said:

Using the Monitor Query tool, the first thing we notice is that the slowness is due to the fact that your theme is constantly requesting the update request, which is not answered. And in the process it enqueues other processes like WordPress updates, making it take longer.

my curl error still displaying and my site is extremely slow after update my theme, also this notification came out after update and I can’t fixed

The slider was fix thanks for your answer and support

Please contact administrator
for this information.

#352654 Copied

Rose Tyler

Support staff

April 9, 2023 at 08:40

Hello, Alexmdm89,

We apologize for the delay in responding.

Please provide us with screenshots from the Monitor Query tool. Also, provide FTP access.
To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#352710 Copied

alexmdm89

Participant

April 9, 2023 at 19:48

I send the FTP data, and the screenshots of the query tool monitor, lately my header also began to have problems showing boxes and dashes

Please contact administrator
for this information.

#352785 Copied
Rose Tyler

Support staff

April 10, 2023 at 07:17
Hello, Alexmdm89,

We can’t connect FTP:
```
Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Failed to retrieve directory listing
```
Please try to connect to FTP using FileZilla by yourself.
What FTP host and port can we use?
Is there a restriction by IP or something else?

Kind Regards,
8theme team
#352807 Copied
alexmdm89

Participant

April 10, 2023 at 16:18

I tried the access data I was able to access without any problem, could I try again, I contact my hosting company to see if there is any blockage, what IP should I check?

Please contact administrator
for this information.

#352869 Copied

Rose Tyler

Support staff

April 10, 2023 at 16:42

Hello, Alexmdm89,

We can’t connect, unfortunately.
IPs in the Private Content area.

Kind Regards,
8theme team

Please contact administrator
for this information.

#352871 Copied

alexmdm89

Participant

April 10, 2023 at 17:08

I just talked to my hosting provider and they told me had the ip was already added to the trust ip lists

Please contact administrator
for this information.

#352874 Copied

Rose Tyler

Support staff

April 11, 2023 at 09:27

Hello, Alexmdm89,

Thank you for your response.
Please add this IP also – 176.98.71.75

Kind Regards,
8theme team

#352913 Copied

alexmdm89

Participant

April 11, 2023 at 18:34

done

#352982 Copied

Rose Tyler

Support staff

April 12, 2023 at 12:55

Hello, Alexmdm89,

Sorry, but IP was changed to – 176.98.71.19
Waiting for your reply.

Kind Regards,
8theme team

#353046 Copied

alexmdm89

Participant

April 12, 2023 at 16:07

ready

#353086 Copied

Rose Tyler

Support staff

April 12, 2023 at 16:15

Hello, Alexmdm89,

Thank you for your response.

The slider is loading normally – https://gyazo.com/a78be43061ae893ef20b7171b91caa60

Regarding errors, they come not only from our theme, but also from third-party plugins https://prnt.sc/Hlcfymnj4c44 , and this is because your whitelists

In order to resolve this – https://prnt.sc/28DgM5tVohNc , you need to add our server’s IP address ( 136.243.62.35 ) to your whitelist.

In order to resolve issues with third-party plugins, it is necessary to add the IP addresses of their servers.

Kind Regards,
8theme team

#353088 Copied

alexmdm89

Participant

April 12, 2023 at 22:13

done the IP has been added, but the error keeps appearing and the slowness of my backend is the same

Please contact administrator
for this information.

#353131 Copied

Rose Tyler

Support staff

April 13, 2023 at 13:46

Hello, Alexmdm89,

Thank you for your response.

https://prnt.sc/qqNoRHL9sVHr – this is not only an issue with our theme, it is a global issue with your WordPress. Please read next articles – https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/ https://kinsta.com/knowledgebase/curl-error-28/

Kind Regards,
8theme team

#353210 Copied

alexmdm89

Participant

April 13, 2023 at 20:47

and what can I do? my hosting told me that is a theme error, and my site is still slow and hard to navigate.

#353236 Copied

Rose Tyler

Support staff

April 14, 2023 at 15:12

Dear, Alexmdm89,

Until the error cUrl 28 is resolved, we are unable to provide any assistance. The steps to do so are outlined in the attached articles. Please follow them.
We can simply disable the requests to our server, but this will only resolve the notices. Other issues related to cURL 28 will remain, such as the inability to install plugins from us and WordPress, the inability to use social logins from both our and third-party plugins, the inability to install demos, and the inability to use online banking (Google Pay, PayPal).

Kind Regards,
8theme team

#353320 Copied

alexmdm89

Participant

April 14, 2023 at 16:14

Done, the cUrl 28 was solved but the error is still showing

#353330 Copied

Rose Tyler

Support staff

April 15, 2023 at 08:17

Hello, Alexmdm89,

We will have another specialist review your inquiry in greater detail and will be in touch with you after the weekend.

We kindly ask for your patience and request that you do not alter access.

Kind Regards,
8theme team

#353373 Copied

alexmdm89

Participant

April 15, 2023 at 15:12

thanks

#353409 Copied

Rose Tyler

Support staff

April 18, 2023 at 13:39

Hello, Alexmdm89,

We apologize for the delay in responding.

“Done, the cUrl 28 was solved but the error is still showing” – We do not see the error and the connection is success https://prnt.sc/aIm6q0H1R-8Z

Is there anything else we can help you with?

Kind Regards,
8theme team

#353625 Copied

alexmdm89

Participant

April 18, 2023 at 17:08

after update my site crash and I can’t access, and suddenly woo commerce desactivate, please help, I’m losing sells

#353658 Copied

alexmdm89

Participant

April 18, 2023 at 18:07

I had to disable the theme

#353662 Copied

Rose Tyler

Support staff

April 19, 2023 at 08:30

Hello, Alexmdm89,

https://www.8theme.com/topic/broken-site-after-update-wp-content-themes-xstore-framework-patcher-php136/#post-353683

Kind Regards,
8theme team

#353708 Copied

alexmdm89

Participant

April 19, 2023 at 14:15

Thanks, Only the error

We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate or white lists.

Still displaying after de curl error fixing

We add all the IPs

#353816 Copied

Rose Tyler

Support staff

April 19, 2023 at 16:10

Hello, Alexmdm89,

Something wrong with SSL on your site, it detects not by our theme only – https://prnt.sc/zXlBE7e4lkFU https://prnt.sc/CieK7HFA3kPZ
You need to solve it first, so we would recommend you contact the hosting provider.

Kind Regards,
8theme team

#353848 Copied

alexmdm89

Participant

April 20, 2023 at 04:11

checking with my hosting provider, they said error are not affecting the theme connection, because the SSL certificate is ok.

Please contact administrator
for this information.

#353883 Copied

Rose Tyler

Support staff

April 20, 2023 at 16:25

Hello, Alexmdm89,

To resolve the notice, we’ve disabled the requests to the server via theme files.
About speed on your site:
1/ We would recommend you use a cache plugin.
2/ Check descriptions of all plugins that are activated on your site and disable plugins you do not really use because every additional plugin slows down the site a bit.
3/ Speed is slow even in your Dashboard, and this is not affected by our theme. We’ve temporarily activated a default WP theme, and the problem persists. There is something from the server side that cause the problem with speed.
You can re-test by yourself by activating another theme.
There is a long response from the server even in the admin panel (Dashboard):
https://prnt.sc/yuC-a1fsWqnM – default theme (page of themes) 3.59s
https://prnt.sc/kvWjvmPH1ctu – XStore (page of themes) 4.4s
Page of plugins: https://prnt.sc/8RqnHtREv3MH default theme 24s
https://prnt.sc/3pkfokQTb08A XStore 29s

For comparison on another server: https://prnt.sc/3x2pOVqC2S3t default theme (page of themes) 1.9s
https://prnt.sc/P5__eauEw_ZP XStore (page of themes) 2.5s
Page of plugins: https://prnt.sc/Gn6JIXcl9axp 2.6s
https://prnt.sc/mnRUyKC-lxOQ 3.7s

Kind Regards,
8theme team

#353982 Copied
Tagged: position change, slider revolution, theme, update, woocommerce, wordpress
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