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Slider Revolution Import/Export issue - by Roobinda

This topic has 6 replies, 3 voices, and was last updated 5 years, 10 months ago ago by Olga Barlow

Roobinda

Participant

February 28, 2019 at 13:20

Hi there. I am running the current version of Slider Revolution on both my sites, however, I’m unable to Export a slider from one, and import to the other.

The exported zip file appears to be corrupt – it cannot be expanded. And when i attempt to import it, the following message appears – Error: incompatible archive.

I have contacted my host and they assure me the problem is with the plugin.

Any ideas?

#210109 Copied Theme version: 2.2

5 Answers

Rose Tyler

Support staff

February 28, 2019 at 13:43

Hello,

Please provide URLs and temporary wp-admin accesses.

Regards

#210121 Copied

Roobinda

Participant

February 28, 2019 at 15:53

Sure.

https://asphair.com/wp-login.php?affinage-team

Please contact administrator
for this information.

#210149 Copied

Roobinda

Participant

February 28, 2019 at 15:55

Ah…

Please contact administrator
for this information.

#210150 Copied

Roobinda

Participant

February 28, 2019 at 15:56

Now…

Please contact administrator
for this information.

#210151 Copied

Olga Barlow

Support staff

February 28, 2019 at 18:20

Hi,

If this error occurs, it seems like the zip file is corrupted. Try to open it normally on your PC and then archive the files again. Import this newly created archive. Once we tried this from our side we were able to import slider from your site http://prntscr.com/mrg782
Probably some server settings do not allow to create the correct slider export file but you need to contact plugin support to get detailed help with this question, they have requests about this https://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380/comments?utf8=%E2%9C%93&term=zip+file+is+corrupted&from_buyers_and_authors_only=0&order_by=relevance

Regards

#210167 Copied
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