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Slider Revolution Issue – Images Stopped Displaying

This topic has 9 replies, 4 voices, and was last updated 9 years, 2 months ago ago by Jack Richardson

qthompson

Participant

September 2, 2015 at 17:23

Recently our homepage slider stopped working without any site updates to my knowledge. I just attempted to manually update to the latest version of the slider and received the following error:

Update Error: The update folder don’t match the product folder, please check the update file.
Please update the plugin manually via the ftp.

I don’t see any instructions on how to update the plug-in via FTP without it deleting the slides created.

Please advise. Thanks in advance.

Please, contact administrator
for this information.

#84060 Copied WooCommerce version: 1.5

8 Answers

Eva Kemp

Support staff

September 2, 2015 at 17:34

Hello,

Please provide us with FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#84065 Copied

qthompson

Participant

September 2, 2015 at 17:38

Just uploaded. Thanks

Please, contact administrator
for this information.

#84066 Copied

Robert Hall

Support staff

September 2, 2015 at 17:38

Hello,

You can update the plug-in via FTP by uploading and extracting the plugin zip files into wp-content/plugins folder.

Also you’re using old theme and plugins versions.
Don’t forget to make backup of the site before update.
You can see this video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k

The video tutorial is for Legenda theme, but the process is identical.

You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

#84067 Copied

qthompson

Participant

September 2, 2015 at 17:46

Hello Eva, just uploaded my FTP information. Any idea why the slider would stop working?

Thanks in advance

#84070 Copied

Eva Kemp

Support staff

September 2, 2015 at 18:11

Hello,

I’ve updated Revolution Slider plugin. Please check it. Also we recommend you to update the theme and other plugins.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#84082 Copied

qthompson

Participant

September 2, 2015 at 18:26

Hello Eva, thanks!!! One question; why is the text now overlapping on the slides?

#84094 Copied

qthompson

Participant

September 2, 2015 at 22:32

No worries, I was able to resolve the overlapping text issue. Thanks for the update!!!!

#84155 Copied

Jack Richardson

Support staff

September 3, 2015 at 07:55

Hello,

Glad to hear it.

Have a nice day.

Best regards,
Jack Richardson.

#84221 Copied
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Slider Revolution Issue – Images Stopped Displaying

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