Return to previous page

Slider Thumbnail products doesn't work

This topic has 6 replies, 3 voices, and was last updated 8 years, 11 months ago ago by Jack Richardson

arilogteam

Participant

December 22, 2015 at 11:41

Hi there,

I’m getting some troubles with the little slider of the products available in the home and the shop pages.

The slider is just not working anymore and i did not touch it. All plugins is up to date, even the wordpress version.

Can you have some ideas ?

Here’s in private the website in development

Please, contact administrator
for this information.

#105419 Copied

5 Answers

Eva Kemp

Support staff

December 22, 2015 at 12:00

Hello,

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#105424 Copied

arilogteam

Participant

December 22, 2015 at 13:47

Hello Eva,

I’ve done what you advised me but unfortunatly, nothing change, even when child theme is disabled.

#105447 Copied

Eva Kemp

Support staff

December 22, 2015 at 14:08

Hello,

Please provide us with FTP credentials.

Regards,
Eva Kemp.

#105450 Copied

arilogteam

Participant

December 23, 2015 at 09:41

Hello,

Here’s the ftp access.
It is very strange because it’s working on another computer but not mine. Either Firefox or Chrome or Opera, all extensions/plugins disable or not.

Thank you for your help.

Please, contact administrator
for this information.

#105540 Copied

Jack Richardson

Support staff

December 28, 2015 at 12:34

Hello,

We’re sorry for a long delay.
The issue with image slider has been fixed.
Please clear browser cache and check.

Best regards,
Jack Richardson.

#105988 Copied
Tagged: products, slider, thumbnail, troubleshooting, woocommerce, wordpress
Viewing 6 results - 1 through 6 (of 6 total)