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Sliders on Main Page and Product Page Banner not working

This topic has 9 replies, 3 voices, and was last updated 9 years, 2 months ago ago by Jack Richardson

mdmason23

Participant

December 15, 2015 at 19:21

Hello,

I have upgraded to the new Blanco 3.4 after the recent WordPress update and have a couple of problems:
1 – the sliders on my homepage are no longer working
2 – I can’t get the banner on the product page to appear

FTP credentials are in private content.

Thanks
Monique

Please, contact administrator
for this information.

#104445 Copied Theme version: 3.4 WooCommerce version: 2.4.12

8 Answers

Jack Richardson

Support staff

December 16, 2015 at 08:51

Hello,

1. Some plugin is causing the issue. Please disable them one by one to find it out.

2. We can’t access your cpanel getting an error: “Login Failed. Username or Password not recognized.”.
Could you please create FTP account for us?

Best regards,
Jack Richardson.

#104486 Copied

mdmason23

Participant

December 17, 2015 at 05:59

Jack,

I have made no changes to the plugins on my website to affect the sliders on my homepage.

Sorry – I provided wrong c-panel password. See private content for correct information.

Thanks,
Monique

Please, contact administrator
for this information.

#104700 Copied

Jack Richardson

Support staff

December 17, 2015 at 13:20

Hello,

Did you try to disable 3rd-party plugins?
When I disabled them and kept only the required ones, the slider was shown.
So please try to deactivate them.

There is a bug with product banner display.
We recommend you to add an image in Shop page editor and it’ll be shown at the top of products on your Shop page.
We’ll fix this issue in the next theme update.

Best regards,
Jack Richardson.

#104750 Copied

mdmason23

Participant

December 17, 2015 at 17:18

Jack,

I changed the settings in one of my plugins and managed to get the sliders working on the main page.

I also added an image in the shop page editor as you suggested and it did not show at the top of my shop page. I then added the image to the featured image…still nothing. Not sure if the bug is affecting this as well?

Thanks,
Monique

#104804 Copied

mdmason23

Participant

December 17, 2015 at 17:30

Jack,

I am now noticing another issue…after clicking “proceed to checkout” in the cart, the drop down menus for the payment options are not working.

If I select “paypal” as an option and click “place order”, I am directed to the PayPal page, but there should be a drop down that says that you must use paypal to pay via discover card or american express. After being directed to paypal, if I click “Cancel and return to…”, the drop down shows on the page.

If I select “credit card” as a payment option, no drop down appears to enter any credit card information. I have to click “place order”, then an error message appears at the top of the page and the drop down appears to enter credit card information.

The following is the error message shown:
“Credit card number you entered is invalid.
Card expiration date is not valid.
Card verification number (CVV) is not valid. You can find this number on your credit card.”

This is obviously much less than ideal.

Thanks,
Monique

#104809 Copied
Eva Kemp

Participant

December 17, 2015 at 19:13
Hello,

I’ve added this code in child style.css file:

#default_products_page_container .page-description { display: block !important; }

Now product page banner is shown.

Drop down sections are shown on Checkout page:
http://storage1.static.itmages.com/i/15/1217/h_1450375968_1773534_591044188f.png
http://storage5.static.itmages.com/i/15/1217/h_1450376013_3683043_db5fdf1b2b.png

Please clear browser cache and check again.

Regards,
Eva Kemp.
#104826 Copied
mdmason23

Participant

December 23, 2015 at 21:12

Thank you!

#105649 Copied

Jack Richardson

Support staff

December 24, 2015 at 09:40

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#105682 Copied
Tagged: banner, main page, product page, sliders, templates, woocommerce, wordpress
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Sliders on Main Page and Product Page Banner not working

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