Slight issue with image overlay on Home Screen.

This topic has 12 replies, 4 voices, and was last updated 8 months, 3 weeks ago ago by Andrew Mitchell

  • Avatar: Mr.Auxins
    Terpsauce
    Participant
    March 30, 2024 at 14:51

    On the Home Screen, underneath the main slider, I have set an overlay on the 3 images. At the bottom of times 2 and 3 (Selling and Wholesale) there is 1-2 pixels which aren’t covered by the overlay.

    Ive attached an image, and put a red line under the part in question. You can see that image 1 (buying, in orange) is completely covered by the overlay, but images 2-3 (Green and Blue) have the pixel line at the bottom.

    Thanks

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    support staff only.
    11 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2024 at 07:05

    Hello, Mr.Auxins,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Mr.Auxins
    Terpsauce
    Participant
    March 31, 2024 at 15:50

    Hi, sent in DM

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2024 at 16:03

    Hello, Mr.Auxins,

    We are writing to inform you that upon attempting to access the system using the credentials you provided, we encountered the following error message:
    “Error: The username 8THEME is not registered on this site. If you are unsure of your username, try your email address instead.”

    Best Regards,
    8Theme’s Team

    Avatar: Mr.Auxins
    Terpsauce
    Participant
    March 31, 2024 at 16:15

    Hi, the credentials work now.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2024 at 07:44

    Hello, Mr.Auxins,

    We appreciate your prompt response.

    About images on your Home page, we do not see the problem, here is a video – https://gyazo.com/aa34b82c37836f89c0580491a8ee2984

    We kindly ask that you conduct tests across various browsers and on multiple screen sizes to ensure compatibility. Additionally, please ensure that you clear your browser’s cache before testing. We would appreciate it if you could inform us of the outcomes of these tests.

    Best Regards,
    8Theme’s Team

    Avatar: Mr.Auxins
    Terpsauce
    Participant
    April 3, 2024 at 22:37

    Hello,

    I have tested on various browsers, the issue is not with browser, it is with the colour overlay on the image blocks. I can see it in your video, Its only 1.2 pixels in height but the length goes across 2 of the images.

    Thanks.

    Avatar: Mr.Auxins
    Terpsauce
    Participant
    April 3, 2024 at 23:04

    You can see in the image ive uploaded, the issues seems worse in the editor view.

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    Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2024 at 09:46

    Hi @Mr.Auxins,

    Your background images have the white line at the bottom, please use PhotoShop to crop it and upload again:

    https://prnt.sc/ju38OkGQvH3w
    https://prnt.sc/k-dyVJxomWQZ

    Hope it helps!

    Avatar: Mr.Auxins
    Terpsauce
    Participant
    April 4, 2024 at 10:12

    Ive edited the images, but there is no option to change the background image on the place holders… Only the main image. Please advise.

    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2024 at 10:57

    Hi @Mr.Auxins,

    Please check our screenshots:

    https://prnt.sc/c_iJIjte6iTj
    https://prnt.sc/iNLt0R6T0pxI
    https://prnt.sc/QwUuOCPoDhlM

    Hope it helps!

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 4, 2024 at 12:02

    Dear Mr.Auxins,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

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The issue related to '‘Slight issue with image overlay on Home Screen.’' has been successfully resolved, and the topic is now closed for further responses

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