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Slow Ajax Cart in mobile version adding product to the cart very slow

This topic has 13 replies, 2 voices, and was last updated 2 years, 7 months ago ago by Olga Barlow

Seema

Participant

March 29, 2022 at 11:19

Hi,

At my website, in mobile version the ajax add to cart is working very slow comparatively to desktop. When click on add to cart in mobile it is taking to much to adding product in the cart and it seems like nothing is happening.

I have done all the possible way to fix it like disabled all the plugin and then checked but still the issue is there.

Can you please what is the issue and how to solve that. I am sharing website login details in private area.

Please, contact administrator
for this information.

#320787 Copied Theme version: 8.1.2 WooCommerce version: 6.3.1

12 Answers

Olga Barlow

Support staff

March 29, 2022 at 23:32

Hello,

I checked your site from mobile and don’t see any slowing with the add to cart https://gyazo.com/19de7df595887a3802d2fed67e5a9c16

Regards

#320825 Copied

Seema

Participant

March 30, 2022 at 20:16

can you see that there is a glitch before opening the side cart(off canvas)? the spinner stopped for a while..

however it should function as soon as spinner stopped instantly side cart (off canvas) should open, but side cart(off canvas) take time to open..

For example please check this https://gyazo.com/d8049e49f660cc69c0d63e7e52d3d988
there is no glitch, as you click on add to the spinner just complete one circle and shows the tick mark immediately side cart (off canvas) open up.

While in my website the spinner stopped and take a while to show tick mark and side cart(off canvas) take time to open and hence I am calling it slow.

How can we fix this? (I have already shared the login credentials in private area before in case you need it)

#320948 Copied

Seema

Participant

March 30, 2022 at 22:06

In my mobile phone ajax add to cart is not working now.. can you check what is the issue?

#320952 Copied

Olga Barlow

Support staff

March 31, 2022 at 11:56

Hello,

We can’t log in to your Dashboard. Could you, please, provide us with correct WP Dashboard access to your site to check the mini cart on the mobile version of your site?

Regards

#321008 Copied

Seema

Participant

March 31, 2022 at 12:11

Please find the login details

Please contact administrator
for this information.

#321011 Copied

Olga Barlow

Support staff

March 31, 2022 at 21:34

Hello,

Check the adding to cart now, please.

Regards

#321048 Copied

Seema

Participant

March 31, 2022 at 21:55

Thank you.. I will wait for the update

#321051 Copied

Olga Barlow

Support staff

April 1, 2022 at 19:04

Hello,

Adding to the cart on mobile opens the mini cart. Check, please.

Regards

#321147 Copied

Seema

Participant

April 1, 2022 at 20:46

Thank you for fixing add to cart for mobile now it open up mini cart. What was the issue? so that I can fix in future also in case it happen again.

Also why mini cart takes almost 12 secs to open in mobile and 8 sec in desktop?

Please check this video https://drive.google.com/file/d/1WwyrguL1U4x7LdjK3Lr9eqxc-39welVb/view?usp=sharing

When I add product to cart, the spinner take half circle and stopped for 12 sec to add product to cart and then open up the mini cart.. it seems like nothing is happening..

Can you fix this also? why it is happening? the process of product adding to cart should be very smooth.. one desktop also is take at least 8 sec take a look at this https://www.awesomescreenshot.com/video/8192435?key=b3000e8257a5d493ca859d5fb5aac13d

While if we look at demos then add to cart spinner take just one circle and open mini cart.

Please help me to fix this issue also

#321156 Copied

Olga Barlow

Support staff

April 2, 2022 at 08:12

Hello,

We just added Cart element to the mobile header, it’s required if you want to open mini-cart after adding to cart on mobile.
Unfortunately, we can do nothing with the speed of this. It uses Ajax to add to cart and the speed of the Ajax request depends on the server response time.

I have enabled cache optimization settings. It speeded up the site speed a little bit.

Regards

#321167 Copied

Seema

Participant

April 2, 2022 at 11:09

Thank you for your response. on website now it is taking 5 sec instead of 8. But in mobile the issue is same..

If server response is an issue it should be with both the platforms like desktop and mobile..

In desktop is if you see spinner keeps revolving until mini cart open up While in mobile the spinner just stop at one point before opening the mini cart.. What can we do about this?

#321175 Copied

Olga Barlow

Support staff

April 2, 2022 at 20:43

Hello,

Unfortunately, we don’t have the solution for this.

Regards

#321198 Copied
Tagged: ajax cart, ecommerce, mobile performance, speed optimization, woocommerce, wordpress
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Slow Ajax Cart in mobile version adding product to the cart very slow

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