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Slow loading issue in my website kindly help

This topic has 4 replies, 2 voices, and was last updated 6 days, 5 hours ago ago by Luca Rossi

Festigift

Participant

July 2, 2024 at 08:36

kindly help my website is loading very slow , i tried every possible ways but its not fast and sometimes loading untill we refresh it again and again

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#402689 Copied Theme version: 9.3.14

3 Answers

Luca Rossi

Support staff

July 2, 2024 at 11:02

Hi @Festigift,

Upon checking your website, we could see JS errors in the console log:

https://prnt.sc/PtkuvyulOY_l

This JS error is preventing the preloader icon to hide and your website keeps loading.

1. **Troubleshooting Steps**:
– We advise disabling all third-party plugins that are not included with the XStore theme. You can view a list of the included plugins here: [Included Plugins](https://xstore.helpscoutdocs.com/article/36-included-plugins). After deactivating these plugins, please clear your browser’s cache and verify if the issue still persists. This is an important step as third-party plugins can often lead to conflicts.
– If the problem continues, please keep all third-party plugins deactivated and grant us permission to debug your site. This includes deactivating any on-site customizations. This measure will enable us to conduct a thorough investigation and provide you with the necessary assistance.

Before proceeding with the troubleshooting or any updates, we strongly recommend taking a complete backup of your site to safeguard against any potential data loss.

2. ** Speeding Up Your Website **:

We suggest you to take a look at these article to imrpove the performance of your webiste:

– https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website
– https://xstore.helpscoutdocs.com/article/128-how-to-improve-wp-rocket-settings-with-xstore

Best Regards,
8Theme’s Team

#402728 Copied

Festigift

Participant

July 2, 2024 at 11:33

ok i have uninstalled all the external performance plugin, can u just optimize mobile performance , desktop is good but mobile is not optimized see performance. please check

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#402739 Copied

Luca Rossi

Support staff

July 2, 2024 at 15:38

Hi @Festigift,

We have implemented all possible optimizations currently available to us. Should you require further enhancements, we kindly suggest submitting a request for additional speed optimizations through the following link: https://www.8theme.com/account/#etheme_customization_panel.

Please note that any additional speed optimizations specific to your website fall outside the scope of our standard support services.

We appreciate your understanding and cooperation in respecting the time constraints of our support team.

Best Regards,
The 8Theme Team

#402784 Copied
Tagged: boost woocommerce site speed, enhancing wordpress website speed, fast loading woocommerce templates, improve woocommerce loading time, resolve wordpress loading issue, slow website loading fix, wordpress woocommerce speed optimization
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