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Slow site - by Spoton marketing - on WordPress WooCommerce support

This topic has 37 replies, 8 voices, and was last updated 10 years, 7 months ago ago by Olga Barlow

Spoton marketing

Participant

April 23, 2014 at 09:51

Hi

I have build a woocommerce site with legenda. but the site is superslow.

i try CDN via amazon and it helped a little. the server should be fast enough.

can any one tell my why?

site: http://minguldsmed.dk.linux82.curanetserver.dk/

#1841 Copied

36 Answers

Eva Kemp

Support staff

April 23, 2014 at 14:48

Hello,

As I see some images on the site are loading from http://d1wmsaukb5fadc.cloudfront.net. That may be the reason for slow load.
Also you may consult with your hosting company.

Other clients’ sites, that have Legenda theme installed, don’t have such problems with loading.

Regards,
Eva Kemp.

#1878 Copied

nicholesarray

Participant

April 24, 2014 at 13:10

Hello my shopping cart is not scrolling properly even after i disabled nice scroll. When in the shopping cart when you go to the next page it does not default to the top of the shopping cart it stays at the bottom of the page. Also alot of my customer are saying the checking out page is also not scrolling. Help!

Please, contact administrator
for this information.

#1962 Copied

Eva Kemp

Support staff

April 24, 2014 at 16:02

Hello,

What WP and theme versions do you use?
Please provide us with the WP admin panel and FTP credentials.
Thank you.

Regards,
Eva Kemp.

#1977 Copied

nicholesarray

Participant

April 24, 2014 at 19:14

Hi my username and password is below

Please, contact administrator
for this information.

#2005 Copied

Eva Kemp

Support staff

April 25, 2014 at 14:55

Hello,

We recommend you to update the theme to the latest version.
If the problem will persist, please let us know.

Regards,
Eva Kemp.

#2079 Copied

Erryn

Participant

April 25, 2014 at 15:43

Hi there;

I have the same issue, I run your theme on the latest version of WP, and latest version of your theme, 4 load-balanced file servers with 2 separate DB servers all SSD’s and interconnected, the reason I say this is so that you are aware it’s definitely not resource based.

I’ve been running your theme for the last 2 months, (so lots of different versions), and always noticed the site was slow, but thought it was something else until I did some querylogging today.

Now all the other sites that are run have no issues, and benchmarking your theme against 12 others we had available for the very same site, I have found our page load DB queries go from an average of 120ms to a whopping 8600ms (also noticed your own hosted version is very slow).

Is there any way you could do a bit of debugging, as I love the theme, we bought it for our main site and I don’t really want to have to move to something else because it’s too slow.

many thanks

#2093 Copied

Erryn

Participant

April 25, 2014 at 16:03

Oh sorry, forgot to mention, it’s definitely not plugin related, just spent the last 4 hours disabling and messing around with those trying to find the source.

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Erryn

Participant

April 25, 2014 at 16:31

Ok, found one issue.

Line 4055 of theme-functions.php tries to filter “et_the_content” (not “get_the_content”).

I’ll keep going through until i find the rest of the bits, I know twitter is eating a lot through CURL and could just be done in a cron, but I’ll let you guys come onto that later…

#2101 Copied

Erryn

Participant

April 25, 2014 at 16:34

sorry, scrap that, they where just very slow queries, thought it was a miss-spelling.

#2102 Copied

Erryn

Participant

April 25, 2014 at 16:39

I’ve just commented the filters for now which has resulted in 25% of previous load time (so a good difference)

#2103 Copied

nicholesarray

Participant

April 26, 2014 at 01:40

See below

Please, contact administrator
for this information.

#2114 Copied

nicholesarray

Participant

April 26, 2014 at 01:48

I have been trying to get this resolved since Monday it does seem like anyone is trying to help me. just telling to me to update to the latest version!!!

#2115 Copied

Erryn

Participant

April 26, 2014 at 10:25

Hi again, back with a bit more info.

The site speed primary bottleneck is the 8theme static block system I used for 2 footer rows. So I would suggest not using the system until they have this fixed, also the Twitter uses Curl each time, which adds to the overall wit time (the response should be stored with a cron really).

My page load has just reduced from 8.5 seconds, to 0.56s, by just removing these static blocks.

It is a little weird that this system eats so much resources and triplicates calls when all I had in there where menu’s and latest product blocks.

My personal advice nicholesarray, is don’t use these theme systems and instead hard-code for the results you need until they are fixed.

#2121 Copied

jmcd

Participant

April 27, 2014 at 00:09

We’re having extremely slow load times with this theme, too, and we have a great web host with no problems on our other websites using different themes.

Can you please clarify your temporary workaround? Do you have actual code you can share?

Admins, Developers: Do you have a fix for this static block/footer problem to ensure it doesn’t weigh things down?

#2142 Copied

Eva Kemp

Support staff

April 28, 2014 at 10:50

Hello @nicholesarray,

Sorry for a long delay.
Could you please create a ticket via support.8theme.com?
Our specialists will investigate this issue and reply you there.

Regards,
Eva Kemp.

#2187 Copied

Eva Kemp

Support staff

April 28, 2014 at 10:51

Hello @needhamgroup,

Please provide us with the FTP and admin panel details to check the problem with static blocks.

Regards,
Eva Kemp.

#2188 Copied

bagsonline

Participant

April 28, 2014 at 11:10

Hello, I am interested in knowing how this issue is resolved. We have an ecommerce website and also expect optimal performance.

Jen

#2191 Copied

Erryn

Participant

April 28, 2014 at 13:53

Hi Eva;

Unfortunately I cannot provide FTP due to the way the site is setup (SFTP would be useless anyway due to the server security setup).

I can however give you a temporary admin login, which I can put in the private content upon request, however this is live website, and not a localised issue, so checking my version will yield the same results as a development version, if you check the action/filter script execution time you will see the issues.

#2222 Copied

Erryn

Participant

April 29, 2014 at 13:07

Hi there;

Just wondering if there was a progress update as yet on this issue?

#2307 Copied

Erryn

Participant

April 29, 2014 at 16:23

Also,

I know there is a 404 on the file legenda/library/css/theme.css, but I cannot see to find where it’s called (haven’t done a full grep yet, but it’s certainly getting to that point).

#2356 Copied

Eva Kemp

Support staff

April 29, 2014 at 18:28

Hello @needhamgroup,

Sorry, but it would be more convenient for us if you provide your site and files to make correct improvements.
It’ll be hard to help you without FTP access. Please provide us with the credentials for FTP and wp-admin panel.
Also could you please describe in details your actions after which the load time has reduced to 0.56s?
You should send all this info in a ticket which you can create on support.8theme.com.

Thank you for understanding.
Regards,
Eva Kemp.

#2372 Copied

Erryn

Participant

April 30, 2014 at 17:08

Hi again;

As stated previously, there is no FTP, and only read SFTP access on this server block (we cannot run these types of services due to the strict security required).

I have however added a user & pass for you to test with in the private content.

Please, contact administrator
for this information.

#2449 Copied

Erryn

Participant

May 1, 2014 at 16:55

Hi there;

Just wondering if there is any update on this as yet?

Cheers

#2513 Copied

nicholesarray

Participant

May 4, 2014 at 00:01

How do I download the latest version.
The previous version was downloaded by my developer. Where do i download the files from???

#2584 Copied

Eva Kemp

Support staff

May 5, 2014 at 11:16

Hello @nicholesarray,

You can download the latest version of the theme at themeforest.net in Downloads area, just log in to your account.

Regards,
Eva Kemp.

#2682 Copied

nicholesarray

Participant

May 5, 2014 at 14:19

I created an account I do not see anywhere that let’s you redownload only purchase. My developer downloaded the first version but I do have the purchase code.

How do I redownload it with my new account?

#2709 Copied

Olga Barlow

Support staff

May 6, 2014 at 07:54

Hello, @nicholesarray,
In this case you need to contact with Envato support and explain your situation. Because the only one place where you can upload theme update is themeforest account if you bought it.

Regards,
Olga Barlow

#2776 Copied

Olga Barlow

Support staff

May 6, 2014 at 08:27

Hello, @needhamgroup,
We have deleted all content from footer widget areas, but they still display in your footer. Do you use any cache plugins?
Please, contact us on support.8theme.com, it will be more suitable.

Regrads,
Olga Barlow

#2777 Copied

jmcd

Participant

May 6, 2014 at 09:51

Admins: Can you please respond to the original post here: Sites built with Legenda seem to be very slow (even on very fast web hosts). Some people have targeted this to static blocks in the footer and perhaps to many inquiries/call-outs. I am one of those who has a very good and fast web host, and use cdn for images, but having lag-time with our website using Legenda.

What is your fix here to make sure the static blocks in the footer (or anywhere else used in the site) are not dragging things down?

#2785 Copied
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