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Slow site loading - by test@pg-themes.com

This topic has 25 replies, 6 voices, and was last updated 10 years, 1 months ago ago by Robert Hall

test@pg-themes.com

Participant

June 19, 2014 at 11:32

Hi,
I have an issue of slow site loading when i choose a product category from homepage or a product category page.

My site is http://www.shoptrends.gr

Our primary product category pages are http://www.shoptrends.gr/product-category/women, http://www.shoptrends.gr/product-category/men/ and http://www.shoptrends.gr/product-category/children/

#7457 Copied

24 Answers

Eva Kemp

Support staff

June 19, 2014 at 12:14

Hello,

Please create a ticket at https://support.8theme.com/ and our specialists will look into this issue more deeply.
Thank you.

Regards,
Eva Kemp.

#7465 Copied

test@pg-themes.com

Participant

June 23, 2014 at 08:49

Hi,
Ι’ve submitted a ticket and i have not received any response since four days ago.

#7736 Copied

Eva Kemp

Support staff

June 23, 2014 at 09:22

Hello,

Please refer to this topic https://www.8theme.com/topic/slow-site-loading/page/5/#post-7623
The answer has been already given in there.
Thank you.

Regards,
Eva Kemp.

#7747 Copied

test@pg-themes.com

Participant

July 8, 2014 at 10:24

Hi,

I can’t see the topic up to know if i got an asnwer for the question i did there.

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Eva Kemp

Support staff

July 8, 2014 at 11:18

Hello,

You’ve been replied in the ticket regarding your issue.
Please continue your further conversation in there.

Thank you.

Regards,
Eva Kemp.

#9085 Copied

test@pg-themes.com

Participant

July 8, 2014 at 12:45

Hi,

I saw the reply that there aren’t any efficient ideas about my issue. In the topic i mentioned, i have seen a helpful answer. Can you please tell me if i can find it?

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Eva Kemp

Support staff

July 8, 2014 at 13:04

Hello,

Sorry, but the topic was closed. Do you remember what that answer was about?

Regards,
Eva Kemp.

#9098 Copied

test@pg-themes.com

Participant

July 8, 2014 at 16:17

It was about the site loading issue.

#9133 Copied

Eva Kemp

Support staff

July 8, 2014 at 21:02

Sorry, but we recommend you to update your ticket regarding site loading issue.

Regards,
Eva Kemp.

#9169 Copied

Tim

Participant

August 28, 2014 at 15:17

has there been any update to the theme load speed. we too are having serious difficulties especially on the shop and product pages. After trying every possible speed optimization technique we’ve found it truly is the themes code. We really need a solution for this.

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Eva Kemp

Support staff

August 28, 2014 at 19:37

Hello @Tim,

Site loading issues are discussed via tickets.
If you want to know more information please create a ticket at https://support.8theme.com/ .
Thank you.

Regards,
Eva Kemp.

#13787 Copied

Tim

Participant

August 29, 2014 at 03:54

@Eva,

Thanks, I do have a ticket in. But this is really something I think needs to be given more open discussion in order that we can compare and get to the bottom of the issue. I’ve seen dozens of people now in the forum and on themeforest having serious speed issues with Legenda, indicating the same 10 second load times. It’s just something that will seriously hurt a business that depends on their site to convert. No one will wait even 6 or 7 seconds for page loads these days.

We’ve just launched after 7 weeks of prep and are losing serious business, even after paying an expert optimization specialist. We’ll have to switch themes asap if there’s no solution. It will cause us hours more work to move to a new theme at this point so we need to make a decision, and if 8themes isn’t prepared to assist we need to know.

Tim

#13809 Copied

Eva Kemp

Support staff

August 29, 2014 at 08:48

Hello @Tim,

We’re very sorry, but we have improved the theme so much as we could. We have already emphasized if someone of our customers has experience in development and has proposals concerning changes in the theme (we mean only specific changes in the code in particular files, rather than general phrases like “Reduce CSS File” etc), we are asking to declare them here or contact us via the contact form https://www.8theme.com/contact-us/
If the recommended changes are effective and reduce time load of the theme, you will receive financial compensation.

Thank you for understanding.

Regards,
Eva Kemp.

#13830 Copied

rwlee33

Participant

September 16, 2014 at 05:54

I’ve raised this very issue in the past and haven’t gotten very far. After starting completely from scratch and moving my content to a wordpress hosted provider (WP Engine) I’ve just now seen my site slow to a crawl after I added all the products again. While I’m sure there are performance issues with the theme, WP Engine support informed me that there is an issue with Woocommerce.

From the log file:
40 /nas/wp/www/cluster-2353/rwlee33/wp-content/plugins/woocommerce/includes/wc-term-functions.php:493

The number 40 in front of this is the number of times a slow query was logged from this file. In this case, that’s a very large amount, and makes up for the entirety of the slow logs.

I will be contacting woocommerce about this issue and posting the reply in this thread.

#15634 Copied

Tim

Participant

September 16, 2014 at 06:20

@rwlee33, try this:

8themes > Product Page Layout – Image Cropping (turn off)

We tried everything, spent weeks, and were also on wpengine. Woocommerce, wpengine, 8themes had no idea and first told us they saw no issue, then when we persisted just pointed out the easiest and most obvious issues over and over like optimizing our images, as if shaving 100kb from a page would reduce page load from 12 seconds to 3 or 4.

Finally we hired a database specialist and he discovered the issue immediately. Every time a page with woocommerce was loading it had to crop every woocommerce image, hugely resource intensive. Unbelievable.

If this is your issue as well let’s share it with the rest of those in this forum suffering these crazy load times.

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rwlee33

Participant

September 16, 2014 at 06:24

I just checked. Image cropping was already off. This doesn’t seem to be the issue for me. I wish it was that easy.

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Tim

Participant

September 16, 2014 at 06:40

Bummer. Did you also check your woocommerce settings to make sure “hard crop” is unchecked in Product Image Sizes in the Products tab?

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rwlee33

Participant

September 16, 2014 at 06:42

Just checked. Hard cropped was already unchecked across the board. Unfortunately, that’s not the issue either.

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rwlee33

Participant

September 16, 2014 at 06:45

As a side note…yesterday I had around 1,500 products with one 300×300 image and site loading was…acceptable.

I just added another 1,500 products and today the shop speed is…abysmal. 20 seconds + to load.

http://www.designbykathryn.com/shop

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Tim

Participant

September 16, 2014 at 06:58

Probably not the issue (whatever is causing the long First Byte Time is) but something that will give a speed boost is running your woocommerce images through Prizm Images:

http://www.prizmimage.com/

could save over 500kb on your shop page:

http://www.webpagetest.org/result/140916_7H_66J/1/performance_optimization/#compress_images

You could also hire a specialist in wpengine speed optimization, we used this guy:

http://www.markdescande.com/speed-up-wp-engine/

#15654 Copied

pablostevens

Participant

November 5, 2014 at 15:53

I too have this problem. I only have 15 products. The rest of the site works fine, but when you go to a product it takes like 15 seconds to load the page. Catagory pages, etc. load fine so it’s not an image or server issue as far as I can tell.

I tried the hard crop option on/off, no help.

Anyone able to solve this?

#23321 Copied

Robert Hall

Support staff

November 5, 2014 at 17:32

Hello pablostevens,

Try test speed site with default theme.
Also please provide us with link to the page.

Regards,
Robert Hall.

#23357 Copied

pablostevens

Participant

November 5, 2014 at 18:56

Hey I fixed it!!!

I did two things, not sure which ones fixed it.

I changed the thumbnail size to square 480x 480 (just a note the images are 600×600 originally)
Then I changed the “show related products” to OFF

Product pages loaded fast.

So I turned show related products back ON

Product pages loaded fast.

Not sure if it was changing the thumbnail size or just turning the related products on/off that fixed it.

Works great.

http://www.gattoflowers.ca/shop/arrangements/silver-sparkle/

#23369 Copied

Robert Hall

Support staff

November 5, 2014 at 19:17

We’re glad to hear that your issue is solved.
If you have any questions feel free to contact us.

Regards,
Robert Hall.

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Tagged: optimization, performance, slow site loading, speed, themes, woocommerce, wordpress
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