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Slow site - by Spoton marketing - on WordPress WooCommerce support

This topic has 37 replies, 8 voices, and was last updated 10 years, 6 months ago ago by Olga Barlow

Erryn

Participant

May 6, 2014 at 10:16

Hi there;

We do indeed use WP Super Cache, alongside Nginx server side caching, you can just click “delete cache” under settings > WP Super Cache, it works on 10600 second rotation but I have disabled it for you for now so you can conduct the bug fixes.

I can see you removed all the widgets, please note this is a live website taking orders, so please work quickly, these elements are needed, and please also try not to disable any plugins. I have already gone down the route of disabling every plugin bar woocommerce itself and it had only a 2% impact on speed.

The issue lies in the theme core, evidently the PHP errors will be slowing it down, but are unlikely to be the main source… (PHP Strict Standards: Non-static method WPBakeryShortCode::getExtraClass() should not be called statically in /var/www/shuda_dev/public_html/wp-content/themes/legenda/framework/vc.php on line 1579, PHP Strict Standards: Non-static method WPBakeryShortCode::getCSSAnimation() should not be called statically in /var/www/shuda_dev/public_html/wp-content/themes/legenda/framework/vc.php on line 1588 etc.)

The curl request on twitter, theme validation etc. will be waiting on a number of other servers to respond before loading the relevant content, so this will add to the processing time.

However, there is clearly something else incorrect, as there are 48k actions on average page load and I think that’s a little heavy, the init takes 400ms in itself.

Many thanks

Erryn

#2787 Copied

Eva Kemp

Support staff

May 6, 2014 at 15:18

Hello,

To investigate the issues we need to have FTP login information. So, you need create a ticket at https://support.8theme.com/ and provide with all needed details.

Also, there is no matter if footer is disabled or not. There were no changes in loading.

Regards,
Eva Kemp.

#2837 Copied

Erryn

Participant

May 6, 2014 at 16:17

This is ridiculous!

As stated last week I had to disable the footer widgets due the load time increase, I can see they have not been made active since then.

You disabled all the widgets on our live website, which as a by-product effects sales (only maybe £1000 worth, but noticeable).

I did submit a ticket earlier, and as previously stated I cannot grant you SFTP or FTP access without endangering a suite of website’s security worth £millions per month.

We chose your theme because it looked solid, feature rich, and it fit the style we where trying to achieve with this side of the business. However, there are clearly some serious issues which are inherent within it’s structure. Many other people have these issues so it is no isolated incident. I have attempted to be helpful and named a few, but I haven’t the time, nor knowledge to resolve all of them. I would have thought that with over 2000 people using this theme you would be willing to make the changes necessary to fix this and ensure it’s longevity.

Surely you can fix this theme locally and have a development version to test?

We have put an awful lot of time and effort into our website, as I would guess many others also have, and we have paid for your theme and support. Please can you make more of an effort to look into this, (I currently feel I should lodge a formal complaint through themeforest).

#2856 Copied

nicholesarray

Participant

May 6, 2014 at 16:30

I totally agree! I have rec no help the only thing they have told me is to update to the latest theme which is Ridiculous! I should have to run all these updates to have my theme functioning properly! My speed is still slow also my shopping cart does not default back to the top of the page…. Been tying to get this issue fixed for weeks!! 🙁

#2859 Copied

osy

Participant

May 6, 2014 at 17:30

I would also like to see the theme sped up, it’s definitely a slow one compared to many others out there. ~

See speedtest of the demo here: http://tools.pingdom.com/fpt/#!/ZcWLG/https://www.8theme.com/demo/legenda2/

website is slower than 88% of all tested websites with an average load time of ~10 seconds.

#2865 Copied

Erryn

Participant

May 8, 2014 at 14:19

Is there any update on this yet?

#3093 Copied

Olga Barlow

Support staff

May 10, 2014 at 09:49

Hello,
Discussion was moved to https://www.8theme.com/forums/topic/slow-site-loading/

Regards,
Olga Barlow

#3257 Copied
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