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Slow to load pages after theme update - by beaucroft

This topic has 4 replies, 2 voices, and was last updated 6 years, 10 months ago ago by Rose Tyler

beaucroft

Participant

February 5, 2018 at 15:44

Hi. I’ve just updated the Classico theme (2.0) and WordPress (4.9.2), and it now takes about 4-5 minutes to load up any page on the WP backend. It’s also saying ‘MYSQL server has gone away…’ and ‘Error reading result set’s header in /homepages/…’

Any idea what’s going on? I’ve spoken o the hosting company, who I use for many other sites (that aren’t running slowly) and they say it’s a theme issue…

#183985 Copied Theme version: 2.0 WooCommerce version: N/A

3 Answers

Rose Tyler

Support staff

February 5, 2018 at 15:52

Hello,

You need to update all plugins that come bundled with our theme to latest versions https://www.8theme.com/download-plugins/ (connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/)

Regards

#183990 Copied

beaucroft

Participant

February 5, 2018 at 16:21

Hi Rose

Thanks!

That worked, but I still have a problem with the Twitter feed at the foot of the website. Is there something else I need to update?

Regards

Marcel

#183996 Copied

Rose Tyler

Support staff

February 5, 2018 at 16:50

Hello,

Please provide temporary wp-admin and FTP access in Private Content so we can take a closer look.

Regards

#184004 Copied
Tagged: load, optimize, pages, slow, speed, theme, themes, update, woocommerce, wordpress
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