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Small issue - by thomas - on WordPress WooCommerce support

This topic has 26 replies, 4 voices, and was last updated 4 years, 6 months ago ago by Olga Barlow

thomas

Participant

April 1, 2020 at 09:50

Hello support,

i have a small issues with Massive Addons for WPBakery Page Builder 2.4.6.1

1. If i have enable this plugin my inner pages is not loading the VC and and my pages is not load

Please, contact administrator
for this information.

#232342 Copied Theme version: Nickie market WooCommerce version: 4.1

25 Answers

Rose Tyler

Support staff

April 1, 2020 at 10:02

Hello,

1. Likely it is a known issue of the Massive Addons plugin that caused by server limits https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=36&filter=all#comment_14143143 https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?filter=all&page=79#comment_18501820 You need to contact hosting provider and ask to increase the maximum body length value.
2. Please check Screen Options – http://prntscr.com/rqp1hj in Appearance > Menus.
If this is not what you are looking for, describe the problem in more detail and provide temporary wp-admin access.

Regards

#232346 Copied

thomas

Participant

April 8, 2020 at 20:47

Hello Rose,
thanks for the tip, all is ok.

I have a new problem with my menu i work now , i can’t save any new changes.

I have the last update version of you theme.

Please check this issue from my dashboard

Best Regards
Thomas

Please contact administrator
for this information.

#232999 Copied

Rose Tyler

Support staff

April 9, 2020 at 06:24

Hello,

Download admin.php and walker.php files by this link – https://dropmefiles.com/Vy6LP , reupload these files in xstore/framework/thirdparty/menu-images/inc folder via FTP.

Regards

#233015 Copied

thomas

Participant

April 9, 2020 at 09:40

Thanks work perfect now.

Please contact administrator
for this information.

#233033 Copied
Olga Barlow

Support staff

April 9, 2020 at 13:16
Hello,

1) Use importer to import layout of the page https://youtu.be/wkIKN2IyEZI

2) Contact form code is the following
```
<div class="form-group">
<p> [email* your-email placeholder "Email address" ] </p>
<p> [text* your-number  placeholder "Phone number" ] </p>
</div>
<p> [text* text-389 placeholder "Name of Subject" ] </p>
<p> [textarea your-message 40x5 placeholder "Your Message"] </p>
[submit "Send now"]
```
3) We used default WooCommerce shortcode of the tracking form https://docs.woocommerce.com/document/woocommerce-shortcodes/#section-8

Regards
#233052 Copied
thomas

Participant

April 9, 2020 at 13:33

Thanks Olga!

#233053 Copied

Olga Barlow

Support staff

April 9, 2020 at 13:58

You are welcome.

Regards

#233058 Copied

thomas

Participant

April 12, 2020 at 19:25

Hello,
i like to use yours shortcode ( Products & Products Categories > Layout > list ) with +4,5,6 Columns to display with 8,10,12 items in 2 lines.

But in my poject work normal only if i choose 3 items in one line. In picture i have send you i try to work with 4 columns – 8 items – 2 lines and i have (8 items – in 3 lines)

https://dropmefiles.com/ki6DT

Best Regards
Thomas

#233308 Copied

John Holden

Support staff

April 13, 2020 at 06:13

Hi,

If you select List type, default columns are 3.

Regards,
Hung PD

#233321 Copied

thomas

Participant

April 13, 2020 at 09:39

I understand, but you have more options inside yours VS shortcode( Display Type 4-5-6 columns).

All the ( Product View ) work normal ony if my option max 3 item in one line.

Why i can’t have list with 4 columns and 8 item in 2 lines to display?

Regards
Thomas

#233330 Copied

Olga Barlow

Support staff

April 13, 2020 at 17:18

Hello,

Sorry, seems this is theme bug. We’ll fix it in the next theme update.

Regards

#233391 Copied

thomas

Participant

April 15, 2020 at 09:09

Hello Olga,
i see you have update the theme 🙂

I need your help because i make lot changes in my project and i need to work with your child theme.

My issue is i need to update to last version but the child theme i have try to enable brake all the content.

Regards

#233521 Copied

Olga Barlow

Support staff

April 15, 2020 at 15:27

Hello,

We released update but fix of that issue took more time than we expected and it was not included. Take our apologies for this delay.

Did you make any changes directly in theme files?
If not then go to Theme Options > Import/Export > export options. After that enable child theme and go to Theme Options > Import/Export > import options and reload customizer page without saving after import!

Regards

#233560 Copied

thomas

Participant

April 16, 2020 at 13:15

Hello Olga,

all is ok with the child-theme, thanks.

I will wait the next update for the small issue in option ( list ).

Regards
Thomas

Please contact administrator
for this information.

#233680 Copied

Olga Barlow

Support staff

April 16, 2020 at 13:34

Hello,

WooCommerce has only grouped product type by default https://xstore.8theme.com/product/the-trend-polo/ but you probably mean bulk variations form https://woocommerce.com/products/bulk-variation-forms/

Regards

#233684 Copied

thomas

Participant

April 16, 2020 at 13:50

Thanks for the advice Olga.
Do we have compatibility with this plugin?

Regards
Thomas

#233685 Copied

Olga Barlow

Support staff

April 16, 2020 at 14:47

Hello,

Don’t have such information. We did not test it. But don’t think that there should be any compatibility issues.

Regards

#233689 Copied

thomas

Participant

April 17, 2020 at 09:23

Hello Olga
look this please, any idea?

Notice: Undefined index: desktop in /home/ps1120/public_html/wp-content/plugins/et-core-plugin/app/controllers/shortcodes/fancy-button.php on line 302

Notice: Undefined index: tablet in /home/ps1120/public_html/wp-content/plugins/et-core-plugin/app/controllers/shortcodes/fancy-button.php on line 305

Notice: Undefined index: mobile in /home/ps1120/public_html/wp-content/plugins/et-core-plugin/app/controllers/shortcodes/fancy-button.php on line 308

PHP version 7.3
Theme: latest

Regards

Please contact administrator
for this information.

#233754 Copied

Rose Tyler

Support staff

April 17, 2020 at 09:58

Hello,

Set line-height value in settings of the Fancy button element.

Regards

#233758 Copied

thomas

Participant

April 17, 2020 at 10:21

this fix only the desktop version. I will work now with the default size, is ok for me, but i take this

/et-core-plugin/app/models/customizer/theme-options/global/callbacks.php on line 2083

is ok this warning in my log files?

Regards

#233766 Copied

Olga Barlow

Support staff

April 17, 2020 at 12:44

Hello,

Fixed.

Regards

#233786 Copied

thomas

Participant

April 27, 2020 at 12:16

Hello Olga,
can we include in mobile shop filters the text ( filter )?

Please contact administrator
for this information.

#234778 Copied

Olga Barlow

Support staff

April 27, 2020 at 15:35

Hello,

Enable off-canvas position for the shop sidebar https://gyazo.com/a9bd5fc809542f09c805e1a617b8e6e8

Regards

#234797 Copied

thomas

Participant

April 27, 2020 at 15:46

Sorry Olga, maybe I didn’t say it right.

I need like to work with off-camvas but i like to change the svg with text.

One small issue i have more is with zoom and lightboox in my products, both is not working.

Best Regards
Thomas

Please contact administrator
for this information.

#234798 Copied
Olga Barlow

Support staff

April 27, 2020 at 16:38
Hello,

There is no option to change icon by text but you can do this by additional CSS customization
```
.et-toggle-mob-sidebar.et-off-canvas .et-icon:before { content: 'Your-Text';}
.et-toggle-mob-sidebars-inner svg {display: none;}
```
Don’t see problem with the lightbox https://gyazo.com/a2fc444d6acbd2000cb644ffb4a534ea
Your image is too small to have zoom. The source image size should be at least 600px width.

If you have new questions, please, submit a new topic.

Regards
#234808 Copied
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