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Small number of product images not displaying on iPad

This topic has 5 replies, 2 voices, and was last updated 8 years, 11 months ago ago by Eva Kemp

JonathanWhite

Participant

December 3, 2015 at 10:22

Hi,

There are 4 out of 70 product images that aren’t displaying properly on iPad and I cannot see any reason why that is happening.

Can you please take a look and see if there is something simple I’m missing. I’ll post the link to the site and the specific products that I’m having issues with in the Private Content section.

Thanks,

Jonathan

Please, contact administrator
for this information.

#102506 Copied

4 Answers

JonathanWhite

Participant

December 3, 2015 at 10:34

My colleague has noticed another product that doesn’t show on his iPad, but does display on mine. I’ll include it in the Private Content section.

Please, contact administrator
for this information.

#102510 Copied

Eva Kemp

Support staff

December 3, 2015 at 13:01

Hello,

Please provide us with screenshots from your side as we don’t see the issues:
http://storage9.static.itmages.com/i/15/1203/h_1449143988_1873425_83f77819eb.png
What OS version are you using?
Does it happen in all browsers?

Regards,
Eva Kemp.

#102532 Copied

JonathanWhite

Participant

December 3, 2015 at 14:14

I am using iOS Version 9.02 (13A452). This issue has only presented with iPads. I haven’t tested on Android or Windows tablets. The issue is present when I use both Safari and Chrome.

It doesn’t present when I resize my Chrome browser to the size of a mobile device on my PC (running Windows).

See screenshots:

#102562 Copied

Eva Kemp

Support staff

December 7, 2015 at 16:21

Hello,

Sorry for a delay.
We suppose that the problem is caused by French symbols that are present in images names, for example, we renamed the image “LAulée-Crémant.png” to “LAulee-Cremant.png” and reuploaded it, after that the picture was shown.
So please try to rename other images and reupload them without special symbols in names.

Thank you.

Regards,
Eva Kemp.

#103084 Copied
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