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"small squares" discount - by Damian Ortmann

This topic has 14 replies, 4 voices, and was last updated 4 years, 11 months ago ago by Olga Barlow

Damian Ortmann

Participant

November 22, 2019 at 23:58

Hello,
after the last update, the system does not display the percentage discount for products that have variants, shows “small squares” as in the screenshot: https://zapodaj.net/de40c8b1655fc.png.html

#225534 Copied Theme version: xstore

13 Answers

John Holden

Support staff

November 23, 2019 at 06:04

Hi,

I don’t see your problems https://prnt.sc/q0vudc

Regards,
Hung PD

#225536 Copied

Damian Ortmann

Participant

November 23, 2019 at 08:46

the problem only pops up with products with variants
link:
https://salon2kolka.pl/product-category/rowery/rowery-kross/

#225541 Copied

Rose Tyler

Support staff

November 23, 2019 at 09:12

Hello,

Theme Options > WooCOmmerce (Shop) > Shop elements > Sale & Out of Stock > Show Sale Percentage For Variable Products > On.

Regards

#225543 Copied

Damian Ortmann

Participant

November 23, 2019 at 16:18

ok. Thanks 🙂

#225557 Copied

Rose Tyler

Support staff

November 23, 2019 at 16:29

You’re welcome!

Regards

#225558 Copied

Damian Ortmann

Participant

November 23, 2019 at 16:45

the next problem after the update … applies only to products with variants … when I add a product with a variant to the basket and choose the delivery method, the price without a discount changes, after refreshing the basket I only add a discount.
screen: https://zapodaj.net/d37f73385a0be.png.html

#225559 Copied

Rose Tyler

Support staff

November 23, 2019 at 17:31

Hello,

Please see this screenshot – http://prntscr.com/q11k0t Try to clear cache and check price on the checkout page one more time. If the problem persists, provide URL of product which can be added to the cart to see the issue.

Regards

#225561 Copied

Damian Ortmann

Participant

November 23, 2019 at 19:57

https://salon2kolka.pl/product/rower-kross-soil-boost-2-0-kolor-ciemnozielony-czarny-mat-2020/?attribute_pa_rozmiar=rozmiar-kola-275-rozmiar-ramy-xl

https://salon2kolka.pl/koszyk/
to see that the price is changing, please choose a different delivery method, if clicking after change f5 (refresh) the price is ok; /

#225565 Copied

Rose Tyler

Support staff

November 24, 2019 at 14:03

Hello,

Thanks for the explanation.
Please check how it works with Storefront theme (default WC theme).
Try to disable all the third-party plugins, that do not come bundled with our theme, and check how it works then.
If the problem persists with our theme only and is independents of plugins, provide temporary wp-admin and FTP access.

Regards

#225588 Copied

Damian Ortmann

Participant

November 25, 2019 at 12:10

link: https://zapodaj.net/7e77e0d19255d.png.html
The store front theme is ok. Screen confirms

I am asking for help as soon as possible
Thanks:)

Please contact administrator
for this information.

#225640 Copied

Olga Barlow

Support staff

November 26, 2019 at 11:31

Hello,

1) You provided screenshot from the checkout for the Storefront theme, not for the cart page, but your issue persists on the cart page, right? So, why do you check the checkout with the Storefront in this case?

2) Provide WP Dashboard access to your site, please. We can’t log in.

Regards

#225693 Copied

Damian Ortmann

Participant

November 26, 2019 at 18:32

Pass ->

Please contact administrator
for this information.

#225723 Copied

Olga Barlow

Support staff

November 26, 2019 at 18:48

Hello,

With the Storefront I see the exactly the same issue with the cart subtotal while changing the shipping method https://gyazo.com/1d656cef345ec969a226657d9127550e
It means that our theme is not the reason of the problem and we can’t fix anything using theme files. Check the plugins that you use for the WooCommerce shipping for example. I suppose one of them is the reason of the problem and contact plugin author.

Regards

#225727 Copied
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