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Smart Carousel bug: First Image Blank on Mouseover

This topic has 3 replies, 2 voices, and was last updated 6 months, 2 weeks ago ago by Rose Tyler

RobertG

Participant

August 4, 2024 at 18:58

Dear Support Team,

I have activated the Smart Carousel for the products in my webshop. However, I’m experiencing an issue where the first product image appears blank when hovering with the mouse or scrolling with a finger on mobile devices. This issue persists across multiple browsers and even with caching disabled, so it should not be related to that.

Could you please assist me in resolving this problem?

Thank you in advance for your help.

#408744 Copied Theme version: 9.3.16 WooCommerce version: 9.1.4

2 Answers

Rose Tyler

Support staff

August 5, 2024 at 07:09

Hello RobertG,

Thank you for reaching out to us with your concern regarding the Smart Carousel feature on your webshop.

We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

Best Regards,
8Theme’s Team

#408773 Copied

Rose Tyler

Support staff

August 6, 2024 at 10:56

Dear @RobertG,

We have identified and resolved an issue on our website related to the limits. Now it has been fixed, so you can post tickets as always on the XStore Support Forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/

Thank you for your patience and understanding.

Warm Regards,
The 8Theme Team

#409022 Copied
Tagged: best selling woocommerce themes, first image blank mouseover, smart carousel bug solution, smart carousel image issue, troubleshooting woocommerce carousel, woocommerce themes fixes
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