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Smart Product Issue - by Laurent - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

Laurent

Participant

January 31, 2021 at 02:19

When using Smart Product 360 plugin with “Show as Product Image” selected, the 360 image is added above the main image instead of replacing it.

Here is an example:
https://prnt.sc/xu02cy

Here are my settings:
https://prnt.sc/xu03nq

#271358 Copied Theme version: 7.2.4.1 WooCommerce version: 4.9.2

7 Answers

Olga Barlow

Support staff

January 31, 2021 at 10:32

Hello,

Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.

Regards

#271403 Copied

Laurent

Participant

February 1, 2021 at 17:54

Thanks. See private area.

I removed the 360 image for now but you can add it back to any product for testing.

Please contact administrator
for this information.

#271656 Copied

Rose Tyler

Support staff

February 2, 2021 at 13:54

Please check wp-admin access – https://prnt.sc/y0qdlr
Also, provide URL of the product with the problem. It will speed up our work.

Regards

#271794 Copied

Laurent

Participant

February 2, 2021 at 22:01

All products have the same issue. You can use this product for testing: https://www.mixware.net/product/colorkey-mobilepar-mini-hex-4-black-6-pack-bundle-with-carrying-case/

Please contact administrator
for this information.

#271922 Copied

Rose Tyler

Support staff

February 3, 2021 at 10:32

Hello,

Please check our demo – https://xstore.8theme.com/demos/jewellery/product/yellow-diamond-ring/ – https://prnt.sc/y4ozg8 https://prnt.sc/y4p04t
I’ve changed this option for your product – https://prnt.sc/y4p530 Check it now

Regards

#271995 Copied

Laurent

Participant

February 9, 2021 at 22:31

I could have done that too. That was not the solution I was looking for. According to the product developer, you can replace the main image with the 360 image while still having the gallery. But instead it is adding the 360 image above the main image and gallery. I assumed the plugin was fully functional since it is bundled with the theme.

#273343 Copied

Olga Barlow

Support staff

February 10, 2021 at 17:19

Hello,

Nope, this is how the plugin works. You can enable the default theme and check. We do not make any changes to the plugin files.
You may ask about this plugin author in the comments area https://codecanyon.net/item/smart-product-viewer-360-animation-plugin/6277697/comments

Regards

#273468 Copied
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