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So Many Questions - by LukeWoosley - on WordPress WooCommerce support

This topic has 7 replies, 3 voices, and was last updated 4 years, 9 months ago ago by John Holden

LukeWoosley

Participant

March 5, 2020 at 18:36

I have no idea where to start…. from the dashboard, when I click the “Customize Your Site” button I see the header I created as expected. But when I click “View Your Site” from the Next Steps section I see a different header on the home page.

#230856 Copied Theme version: 6.2.12

6 Answers

John Holden

Support staff

March 6, 2020 at 05:15

Hi,

Please send:

– Screenshots of issues
– Admin info (wp-admin URL, username, password)

I will check this problem for you.

Regards,
Hung PD

#230864 Copied

LukeWoosley

Participant

March 6, 2020 at 21:02

Here are the screenshots. I will try find Admin info and send that next.

#230918 Copied

LukeWoosley

Participant

March 6, 2020 at 21:09

Honestly, I would actually like to just start over from scratch. How do I delete everything and begin again with a fresh demo template?

#230919 Copied

Rose Tyler

Support staff

March 7, 2020 at 09:31

Hello,

We can’t see screenshots you provided – http://prntscr.com/rcwcdq Please check.
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links of them then you can provide links of screenshots here.

Please watch our video tutorials – https://www.youtube.com/playlist?list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3 + https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG

Optionally if you want to delete all the content in the site, you can use this plugin https://wordpress.org/plugins/wordpress-database-reset/ (use with caution, it deletes everything).

Regards

#230929 Copied

LukeWoosley

Participant

March 9, 2020 at 17:35

Your first link sends me to an Error 401 page and wasn’t helpful. The header tutorial you referenced was also no help. The video gives zero explanation of what is happening and is way too fast to follow.

I will try to add the screenshots again.

#230969 Copied

John Holden

Support staff

March 10, 2020 at 06:35

Hi,

Please send:

– Admin info (wp-admin URL, username, password)

I will check this problem for you.

Regards,
Hung PD

#230980 Copied
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