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Social authentication functionality is missing

This topic has 5 replies, 4 voices, and was last updated 3 months, 2 weeks ago ago by Andrew Mitchell

Liza

Participant

July 18, 2024 at 18:00

1. Theme and core plugin is up to date 9.3.15.
2. Switching to parent theme and clearing cache didn’t help.

#405695 Copied Theme version: 9.3.15

4 Answers

Tony Rodriguez

Support staff

July 19, 2024 at 06:49

Hello, @Liza,

Thank you for reaching out to us with your concern.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

3/ We kindly request that you furnish us with FTP access credentials to facilitate a more thorough investigation of the issue at hand.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#405735 Copied

Liza

Participant

July 19, 2024 at 10:48

You’re asking to disable online store in production until you check possible solution. It’s clearly impossible

#405841 Copied

Rose Tyler

Support staff

July 19, 2024 at 12:19

Hello Liza,

“Social authentication” was disabled on your site via the White Label Branding plugin.

Please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

Best Regards,
8Theme’s Team

#405857 Copied

Andrew Mitchell

Support staff

September 4, 2024 at 20:19

Dear Liza,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#413073 Copied
Tagged: add social login woocommerce, integrate social login wordpress, missing social authentication, woocommerce social connect, woocommerce wordpress templates, wordpress social login, wordpress woocommerce social sign-in
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Social authentication functionality is missing

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