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Social block missing on Header - by Eloi Smith

This topic has 16 replies, 3 voices, and was last updated 4 years, 4 months ago ago by Rose Tyler

Eloi Smith

Participant

August 7, 2020 at 15:24

Hi,

I’m trying to add a social block, but it’s missing on my menu. how can i add it?
https://ibb.co/MfMPWTk

#246878 Copied Theme version: 6.3.9

15 Answers

Rose Tyler

Support staff

August 7, 2020 at 15:49

Hello,

Could you provide temporary FTP access?
As a workaround, you can create a static block with the desired content and show it in header via HTML block element.

Regards

#246882 Copied

Eloi Smith

Participant

August 7, 2020 at 16:43

sure,

Please contact administrator
for this information.

#246891 Copied

Rose Tyler

Support staff

August 8, 2020 at 07:12

What FTP password can be used?

Regards

#246922 Copied

Eloi Smith

Participant

August 8, 2020 at 09:41

see attached:

Please contact administrator
for this information.

#246932 Copied

Rose Tyler

Support staff

August 8, 2020 at 10:07

Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

Do you have any limits for connections from other countries?

Regards

#246936 Copied

Eloi Smith

Participant

August 8, 2020 at 11:12

i don’t think so but I’ve might given you a wrong credential

Please contact administrator
for this information.

#246939 Copied

Rose Tyler

Support staff

August 8, 2020 at 12:09

The same error.
Ask your hosting provider to check restrictions on connections.

Regards

#246942 Copied

Eloi Smith

Participant

August 10, 2020 at 08:10

Hi again, i contacted with the hosting support. The host given in cpanel instruction was not correct. This one should work, thanks

Please contact administrator
for this information.

#247066 Copied

Olga Barlow

Support staff

August 10, 2020 at 13:04

Hello,

We were able to connect to your server but you gave us access to empty directory http://prntscr.com/tx4fjg
We need access to your WP installation.

Regards

#247095 Copied

Eloi Smith

Participant

August 11, 2020 at 12:01

Ok, i’ve contacted support and now you should be able. Otherwie let me know what do i need to change so I can do it myself.

Please contact administrator
for this information.

#247204 Copied

Olga Barlow

Support staff

August 11, 2020 at 13:33

Hello,

Still the same. Did you check the FTP access before reply back? Please, try yourself. When you choose the destination folder of the FTP user while creating it should not be the new folder but the existing folder with your WP installation.
We need to check the theme and XStore code plugin files to find out why that element is missing on your site.

Regards

#247215 Copied

Eloi Smith

Participant

August 12, 2020 at 16:48

Oh god i’m sorry. When i was creating the FTP the cpanel automatically added the other root ater i deleted it.

Now it works, i’ve tried myself.

Please contact administrator
for this information.

#247500 Copied

Olga Barlow

Support staff

August 13, 2020 at 16:14

Hello,

Check now, please.

Regards

#247722 Copied

Eloi Smith

Participant

August 14, 2020 at 09:09

it works now 🙂 thanks!

#247828 Copied

Rose Tyler

Support staff

August 14, 2020 at 09:52

You’re welcome!

Regards

#247835 Copied
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