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Social login is not working, add to card/buy now is gone from the product page

This topic has 14 replies, 3 voices, and was last updated 1 months ago ago by Andrew Mitchell

  • Avatar: Nitin Sharma
    Nitin Sharma
    Participant
    February 13, 2025 at 17:44

    Hello,
    social login is not working
    when clicked on login with google or fb
    it simply opens cart page saying “your cart is empty”

    also, add to cart and buy now button is missing from the entire website.
    please help me fix it

    Please, contact administrator
    for this information.
    #434270 Copied Theme version: 9.4.7
    13 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2025 at 08:38

    Hello, Nitin Sharma,

    Thank you for reaching out to us.

    1/ Please provide screenshots of your google login and FB settings.

    2/ Could you please provide temporary FTP access?
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    3/ Add to cart and buy now buttons are currently visible ona single product page – https://prnt.sc/kHN1L6VgXwRr

    Best Regards,
    8Theme’s Team

    #434300 Copied
    Avatar: Nitin Sharma
    Nitin Sharma
    Participant
    February 14, 2025 at 16:33

    I don’t know what do you mean by Google login and FB settings.
    Kindly specify.
    FTP details are provided.

    Please contact administrator
    for this information.
    #434350 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2025 at 19:06

    Hello, Nitin Sharma,

    1. Have you changed wp-admin access? We can’t log in – https://prnt.sc/se8cd4LN-AyU Please provide the correct credentials.

    2. The videos demonstrate the necessary settings that need to be configured. We kindly request you to provide screenshots of your current settings –
    https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

    3. We can’t connect FTP:

    Error:         	Connection timed out after 20 seconds of inactivity
Error:         	Could not connect to server

    Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
    Is there a restriction by IP or something else that doesn’t allow us to connect?

    Best regards,
    8Theme’s Team

    #434363 Copied
    Avatar: Nitin Sharma
    Nitin Sharma
    Participant
    February 14, 2025 at 20:23

    I have connected to filezilla.
    all that you’re asking me to do, I have no clue what I am doing
    I am just following your instructions

    FTP details are same but I guess, this time the encryptions is TLS
    and can the response time be expedited

    I have to launch the website.

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #434368 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    February 15, 2025 at 13:31

    Hello, Nitin Sharma,

    Thank you for providing access.

    To stop the redirection to the cart page, we have made changes to the following file:
    /wp-content/plugins/et-core-plugin/templates/authorize/buttons.php

    Please check if everything is working correctly. If there are no issues, we will include these changes in the next update.

    Additionally, while attempting to log in, we encountered the following error from Facebook:
    “Make sure that OAuth client and web sign-in are enabled.”

    To resolve this issue, please enable the corresponding option in the Facebook panel.

    For more details, please refer to the attached files.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #434407 Copied
    Avatar: Nitin Sharma
    Nitin Sharma
    Participant
    February 26, 2025 at 14:53

    Hello,
    I’m having following issues:

    There is a ghost green button on login and registration page
    and there’s some error showing my theme has some outdated templates

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #435488 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    February 26, 2025 at 16:18

    Hello, Nitin Sharma,

    Unfortunately, the access credentials you previously provided are no longer valid.

    Regarding the issues with the buttons, they appear exactly as they were configured in the Elementor editor. We recommend that you reconfigure them within Elementor to achieve the desired appearance.

    As for the message about outdated files, it indicates that your child theme contains some outdated WooCommerce files. This typically occurs when customizations have been made. In this case, we advise you to contact the author of the customization and request that they update the files accordingly.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #435507 Copied
    Avatar: Nitin Sharma
    Nitin Sharma
    Participant
    February 26, 2025 at 17:20

    There is no way for me to configure the logged out state of the template in elementor.
    If i click on logout, it log me out of my wordpress and I can’t edit afterward.
    when in my-account section, I am simply logged in and I don’t find any place where I can modify the appearance of logged out page.
    Please help and guide how can I modify.

    Please contact administrator
    for this information.
    #435523 Copied
    Avatar: Nitin Sharma
    Nitin Sharma
    Participant
    February 26, 2025 at 17:23

    images below:

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #435525 Copied
    Avatar: Nitin Sharma
    Nitin Sharma
    Participant
    February 26, 2025 at 17:39

    it’s fixed.
    this is the place that was causing issues.
    it is in woocommerce setting > account & privacy

    Thanks for checking and help.

    about the message that it showed about outdated files, it is also fixed.
    there was a patch that came this evening. I’ve applied it and the message is gone.

    but tell me one thing, should I switch from child theme to parent theme or is it ok to keep it that way
    and If I do so, will I have all the changes or would I have to makes changes all over again?

    Files is visible for topic creator and
    support staff only.
    #435536 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    February 26, 2025 at 17:41

    Thank you for granting us access. We have made some modifications, and we kindly ask you to review them.

    Specifically, we have added the following custom CSS:

    Location:
    Customizer -> Theme Custom CSS -> Global CSS 

    .password-input .show-password-input {
    display: none;
}

    Please check and let us know if you need any further adjustments.

    Best regards,
    8Theme Team

    #435539 Copied
    Avatar: Nitin Sharma
    Nitin Sharma
    Participant
    February 26, 2025 at 17:59

    Thank you so much

    #435547 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    February 26, 2025 at 18:11

    Thank you so much for reaching out to us. We truly appreciate your message and are happy to assist you. Please let us know how we can help.

    Best regards,
    8Theme’s Team

    #435548 Copied
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