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Social media icons on homepage header do not match interior

This topic has 8 replies, 3 voices, and was last updated 1 years, 7 months ago ago by Tony Rodriguez

lifetrekker

Participant

April 5, 2023 at 21:00

I changed the social icons in the header and the change is only reflected on interior pages not on the homepage

#352457 Copied Theme version: 9.1 WooCommerce version: 7.5.1

7 Answers

Tony Rodriguez

Support staff

April 6, 2023 at 08:20

Hello lifetrekker,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#352478 Copied

lifetrekker

Participant

April 6, 2023 at 20:40

thank you

Please contact administrator
for this information.

#352578 Copied

Tony Rodriguez

Support staff

April 7, 2023 at 05:58

Hello lifetrekker,

Thank you for providing us with the login details. We have reviewed your website and determined that the issue is caused by the CDN being activated. Please refer to the image at the following link for reference: https://postimg.cc/zyRJnshr.

If the changes you have made in the Customizer are not visible on the front page, it is likely a cache issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you try temporarily disabling any CDN caching and cache plugins, and clearing the browser cache, and then checking again.

We have also recorded a video of your website for your reference. Please view it in its entirety in the private content area.

We hope this resolves your issue.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#352591 Copied

lifetrekker

Participant

April 7, 2023 at 15:30

i thought cashing issues as well but i cleared the hosting cache as well as cloud dns servers – disabled all cache plugins.. still the home icons and path do not change.

I have also deleted all of the social buttons .. still nothing

I have found in your dashboard under the “Social” menu the “link” input box is corrupt and does not allow input

#352648 Copied

Rose Tyler

Support staff

April 7, 2023 at 15:40

Hello, Lifetrekker,

Thank you for your response.

Please go to Header Builder > Multiple headers > edit Front page header https://prnt.sc/oYD8rF3hLljN

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#352651 Copied

lifetrekker

Participant

April 7, 2023 at 16:07

That was it – thanks

#352658 Copied

Tony Rodriguez

Support staff

April 8, 2023 at 06:08

Hello lifetrekker,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

#352672 Copied
Tagged: header, homepage, icons, interior, social media, templates, woocommerce, wordpress
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Social media icons on homepage header do not match interior

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