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Social Media Post - by BSW - on WordPress WooCommerce support

This topic has 16 replies, 3 voices, and was last updated 4 years, 1 months ago ago by Olga Barlow

BSW

Participant

October 11, 2020 at 21:12

Hello
I posted my site link to Facebook, and this is how it looked:
https://prnt.sc/uxbls0
Why is the “Your personal data will be used to supp…” under the heading?

I REALLY do not want that to display!! It certainly does NOT help build confidence in potential customers.

Please help

#254744 Copied Theme version: 7.0.1 WooCommerce version: 4.5.2

15 Answers

Olga Barlow

Support staff

October 12, 2020 at 11:59

Hello,

Use SEO plugin to add the necessary OG image and OG description for your pages, posts, products. Try for example Yoast SEO plugin.

Regards

#254796 Copied

BSW

Participant

October 13, 2020 at 00:45

I really dont want to add another plugin, and I do not understand how that would fix this problem anyway.
I just dont want it to say ““Your personal data will be used to supp…” under the heading when I post on social media.
It shouldnt be this difficult to fix.

Thanks\

#254871 Copied

Olga Barlow

Support staff

October 13, 2020 at 16:30

Hello,

That thing is the meta description. You can change the meta description using SEO plugin, we don’t have option to edit meta description in our theme.

Regards

#254944 Copied

BSW

Participant

October 27, 2020 at 23:09

That is absurd.
You are honestly trying to tell me that your theme is so flawed that this line of information displays AND you have no way to change or fix it?!?!

That is a problem.

Surely you have a better answer than “use another plugin?!?!”

#256726 Copied

BSW

Participant

October 28, 2020 at 07:45

I do not understand why the “tag line” of the site (Tennessee Artist and Musician) does not show up in this instance instead of the “Your personal data” etcetc?? Wouldn’t that be the logical meta data for that place??

Please help

#256735 Copied

Olga Barlow

Support staff

October 28, 2020 at 13:58

Hello,

We don’t add the special og tags to our theme because they conflict with the SEO plugins that customers use. Without og tags, FB takes the first paragraph from your site to the og:description.
Why is it the problem for you to install SEO plugin, for example, Yoast SEO? It’s free and does not slow down the site.

Regards

#256783 Copied

BSW

Participant

October 28, 2020 at 19:46

I still don’t understand and this seems like a major glitch to your theme.

And why would that line about Your personal data” etcetc be the first paragraph on my site? I have never written that and do not see it anywhere?

As for the plugin idea – I simply do not want to add extra plugins I do need or use.

Pretty disappointed.

#256852 Copied

Olga Barlow

Support staff

October 29, 2020 at 11:42

Hello,

Here is it http://prntscr.com/v9at4x
If you are not satisfied using our theme and don’t want to install SEO plugin (that required not just for our theme but for the best performance of your site for the search engines) then we can offer you only refund.

Regards

Regards

#256899 Copied

BSW

Participant

October 29, 2020 at 23:17

I don’t need a refund. Your theme is mostly great apart from this glaring issue and oversight.

I also don’t understand why it would pull that line of information from the Sign Up/Account box? Seems weird and random.

If I moved that link from the static box to a page link, would that change it and stop it from happening?

I really suggest you update your theme and add a meta description area ASAP.

#257000 Copied

BSW

Participant

October 30, 2020 at 06:39

PS – I added Yoast and added content to the metadata area in both general settings AND in the Yoast settings in the home and shop pages, AND cleared the cache, AND added a “Featured Image” but it is STILL showing this “personal data” message and just a small portion of the site header logo for the Homepage.
Also, this page has not been titled “Home default” in quite some time.

https://prnt.sc/v9vt80

However, I made the exact same changes on the “Shop” page (meta/featured image, etc), and now that page seems to be displaying correctly when the link is posted to Facebook.

https://prnt.sc/v9vwj9

Why is it not working for the homepage, and why is it pulling info from weeks ago to display? All I am doing pasting or typing the site name in to post. I have tried it on a laptop, tablet, and phone, as well as on Firefox, Chrome, and Safari, and every time the homepage is wrong.

It’s driving me crazy…..Please help!!

Perhaps I am missing something, but I am completely lost and need to fix this immediately.

Please help!

#257012 Copied

Olga Barlow

Support staff

October 30, 2020 at 12:19

Hello,

We have tested your site using FB debug https://prnt.sc/va12i1
Use debug to clear the FB cache https://developers.facebook.com/tools/debug/

I passed your request to our developers and probably they will add og:image and og: description options to one of the next updates.

Regards

#257046 Copied

Skye

Participant

November 5, 2020 at 11:36

I hope you don’t mind jumping on this post. I am about to raise my own support request, however I wanted to add my own support for this here as I am having the same problem. That description is really not good for engagement on facebook facebook posts, and seems ridiculous that this particular text would be used as a description as default, all I wanted to do is share my website address on facebook while we in the UK are in lockdown and bricks and mortar shops are closed…..Ive not been trying to make this work for three hours!

#257919 Copied

Olga Barlow

Support staff

November 5, 2020 at 17:07

Hello, @Skye

Could you, please, try the SEO plugin till we added option to enable the og:image and description?

Regards

#257989 Copied

Skye

Participant

November 5, 2020 at 17:25

Oh yes I am trying, as I mentioned I have raised s separate support ticket as I was looking for any thoughts from your side on the photo not being picked up by FB, the plug-in has fixed the description.

#257995 Copied

Olga Barlow

Support staff

November 6, 2020 at 11:35

Hello, @Skye

Your issue is resolved as we can see https://www.8theme.com/topic/sharing-url-to-facebook/#post-258129

Regards

#258130 Copied
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