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Social Media Sharing Buttons Not Working on Product Pages

This topic has 10 replies, 3 voices, and was last updated 1 months ago ago by Rose Tyler

sherif

Participant

October 21, 2024 at 14:48

Hello,

I hope you’re doing well.

I’ve noticed that most of the social media sharing buttons on my individual product pages are not working correctly. I’ve tested them, but they don’t seem to function as expected.

Could you please help me resolve this issue and make sure that all the social media sharing buttons work properly on the product pages?

Thank you so much for your assistance!

Best regards,

Please, contact administrator
for this information.

#419765 Copied Theme version: 9.4.2

9 Answers

Rose Tyler

Support staff

October 21, 2024 at 15:34

Hello,

Thank you for reaching out to us with your query.

Use an SEO plugin to add the necessary OG image and OG description for your pages, posts, and products. Try for example Yoast SEO plugin.

Please remember to clear the Facebook cache for any products or pages that have been previously shared. You can do so by using the following link: https://developers.facebook.com/tools/debug/sharing/

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

#419780 Copied

sherif

Participant

October 21, 2024 at 17:10

Hi,

Thank you for your response.

I have checked the share button on Facebook, and it works fine. However, the issue I am facing is with the share buttons on other social media, which are not working. I have tried it on multiple products, but it still doesn’t work.

To help clarify the issue, I have attached some screenshots in the private content area that illustrate the issue I am facing.

Thank you again for your help, and I look forward to your support in fixing this issue.

Best regards,

Please contact administrator
for this information.

#419804 Copied

Jack Richardson

Support staff

October 22, 2024 at 08:04

Dear @sherif,

We hope this message finds you well.

The widget in question has been built using Elementor, and upon investigation, we found that similar issues have been reported on their GitHub repository. You can review the relevant discussion here: https://github.com/elementor/elementor/issues/9920#issuecomment-1441151087.

Based on the responses in that thread, one potential cause could be the unique HTML structure of the product’s short description. Upon inspecting the short description of your product, we noticed that the entire description is wrapped in an ‘h4’ tag, and there is also a ‘strong’ tag present in the content. You can view the details here: https://prnt.sc/ym-cYx8teW9C.

We recommend creating a simple product with a basic description that does not follow the current structure used in your other products. Afterward, please test the share buttons on this product. If the issue is resolved, it would indicate that the HTML structure in your product descriptions is causing the problem, and you may need to adjust the descriptions accordingly to avoid such HTML tags.

If the issue persists, kindly provide us with the correct wp-admin access so we can further investigate, as the current access details appear to be incorrect.

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme Team

#419873 Copied

sherif

Participant

October 22, 2024 at 12:58

Hello,

Thank you for your detailed response. I have followed your recommendation and created a simple product with a basic description, avoiding HTML tags like h4 and strong. However, the issue with the social media sharing buttons persists for platforms other than Facebook.

Could you please recheck the access details provided and assist me further in resolving this?

Thank you again for your help!

Best regards,

Please contact administrator
for this information.

#419959 Copied

Jack Richardson

Support staff

October 23, 2024 at 07:27

Dear @Sherif,

We hope this message finds you well.

We would like to inform you that we have created a test product with a simple short description, and the share buttons are functioning correctly in this instance. Based on this, we believe the issue with the share buttons on other products may be related to the content or short description of those specific products.

Please feel free to reach out if you need further assistance or clarification.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#420071 Copied

sherif

Participant

October 23, 2024 at 10:18

Hello,

Thank you for your response. Since the issue seems to be related to the product descriptions, could you please guide me on what steps I should take to resolve it? Should I modify the content or structure of the short descriptions, and if so, could you suggest any specific changes that would help?

I appreciate your assistance and look forward to your recommendations on how to fix this issue.

Best regards,

#420121 Copied

Jack Richardson

Support staff

October 23, 2024 at 10:36

Dear @sherif,

I hope this message finds you well.

We kindly ask you to review the following screenshot: https://prnt.sc/Dd8Ea3lTLd_l. It appears that the product description contains an excessive amount of HTML code and custom html attributes. We believe this may have occurred due to content being copied from another website with a different theme in use.

If your goal is to achieve a bordered design, unique typography, or specific colors for the short description, you can easily accomplish this by adjusting the style options of the Short Description widget in the Elementor editor. Please refer to this guide for assistance: https://prnt.sc/IE1eC5SH36If. The content of the description should ideally remain as plain text, as shown here: https://prnt.sc/hn0kUyT6JUZo.

We believe that the previous website from which the products were exported may not offer the same level of customization for product elements as our theme does.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
8Theme Team

#420125 Copied

sherif

Participant

October 23, 2024 at 14:59

Hello,

I wanted to express my gratitude for the guidance and instructions you provided. After following your recommendations, the issue with the share buttons has been successfully resolved.

Thank you for your quick response and support in resolving this matter.

Best regards,

#420175 Copied

Rose Tyler

Support staff

October 24, 2024 at 07:33

Dear @sherif,

You’re welcome!

Warm Regards,
The 8Theme Team

#420260 Copied
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