Social Share icons have gone - by David Henry

This topic has 8 replies, 2 voices, and was last updated 6 years, 4 months ago ago by Rose Tyler

  • Avatar: David Henry
    David Henry
    Participant
    June 6, 2018 at 16:16

    The social shares (Share Me) have gone from my product page, I have no idea how this happened as I have not been working on this bit for a few days, could it be related to the update to woocommerce today?

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2018 at 07:43

    Hello,

    Do you have the same problem with parent theme activated on site?
    Have you tried to disable all 3rd party plugins?

    Regards

    Avatar: David Henry
    David Henry
    Participant
    June 14, 2018 at 14:56

    yes, I’ve disabled all plugins except woocommerce and tested both storefront and twentyseventeen themes. It means I have to restore the project from backups but at least I don’t see any conflict.

    Is there an on/off setting for social sharing?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 15:11

    Hello,

    Share buttons settings you can find in Theme Options > General.
    I’ve asked you to check with parent theme (xstore) because you use child theme. Looks like you rewrote some files via the child theme. You need temporarily activate XStore https://prnt.sc/juxv0w to check if your changes caused the problem.
    Your settings won’t be lost after changing the active theme on site, but some widgets may change positions. I would recommend you check where every widget is placed in Appearance > Widgets or you may open widgets in a new browser tab, before the parent theme activation, to be able to compare widgets position after changing the active theme to child theme back.

    Regards

    Avatar: David Henry
    David Henry
    Participant
    June 14, 2018 at 15:30

    Thanks Rose, I’ve activated xtheme again (and set up another child theme) but it hasn’t fixed the issue:
    http://i.share.pho.to/dbd31e25_o.png

    Yes, I have made changes in the child theme but removing these doesn’t fix anything either.

    I’ve also checked the Yith Wishlist settings, they seem fine too.

    the theme is Version: 4.26, is this correct?

    David

    Avatar: David Henry
    David Henry
    Participant
    June 14, 2018 at 15:36

    Im updating xstore directly from themeforest as I’ve a feeling it might not be the most recent for what ever reason.

    Avatar: David Henry
    David Henry
    Participant
    June 14, 2018 at 15:49

    hmmm… the version is still 4.26, but the issue is now fixed. maybe an update didn’t work correctly.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 15:51

    I am glad that your problem was solved.

    Regards

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