Return to previous page

Social Share icons have gone - by David Henry

This topic has 8 replies, 2 voices, and was last updated 6 years, 5 months ago ago by Rose Tyler

David Henry

Participant

June 6, 2018 at 16:16

The social shares (Share Me) have gone from my product page, I have no idea how this happened as I have not been working on this bit for a few days, could it be related to the update to woocommerce today?

Please, contact administrator
for this information.

#194447 Copied

7 Answers

Rose Tyler

Support staff

June 7, 2018 at 07:43

Hello,

Do you have the same problem with parent theme activated on site?
Have you tried to disable all 3rd party plugins?

Regards

#194469 Copied

David Henry

Participant

June 14, 2018 at 14:56

yes, I’ve disabled all plugins except woocommerce and tested both storefront and twentyseventeen themes. It means I have to restore the project from backups but at least I don’t see any conflict.

Is there an on/off setting for social sharing?

#194900 Copied

Rose Tyler

Support staff

June 14, 2018 at 15:11

Hello,

Share buttons settings you can find in Theme Options > General.
I’ve asked you to check with parent theme (xstore) because you use child theme. Looks like you rewrote some files via the child theme. You need temporarily activate XStore https://prnt.sc/juxv0w to check if your changes caused the problem.
Your settings won’t be lost after changing the active theme on site, but some widgets may change positions. I would recommend you check where every widget is placed in Appearance > Widgets or you may open widgets in a new browser tab, before the parent theme activation, to be able to compare widgets position after changing the active theme to child theme back.

Regards

#194903 Copied

David Henry

Participant

June 14, 2018 at 15:30

Thanks Rose, I’ve activated xtheme again (and set up another child theme) but it hasn’t fixed the issue:
http://i.share.pho.to/dbd31e25_o.png

Yes, I have made changes in the child theme but removing these doesn’t fix anything either.

I’ve also checked the Yith Wishlist settings, they seem fine too.

the theme is Version: 4.26, is this correct?

David

#194908 Copied

David Henry

Participant

June 14, 2018 at 15:36

Im updating xstore directly from themeforest as I’ve a feeling it might not be the most recent for what ever reason.

#194911 Copied

David Henry

Participant

June 14, 2018 at 15:49

hmmm… the version is still 4.26, but the issue is now fixed. maybe an update didn’t work correctly.

#194917 Copied

Rose Tyler

Support staff

June 14, 2018 at 15:51

I am glad that your problem was solved.

Regards

#194920 Copied
Viewing 8 results - 1 through 8 (of 8 total)