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Solve a problem in Dokan pro due to a conflict with xstore

This topic has 3 replies, 2 voices, and was last updated 4 hours, 4 minutes ago ago by Rio Market Services

Rio Market Services

Participant

December 28, 2024 at 11:13

I have a problem with creating staff accounts in the Dokan add-on. Whenever I start creating a new staff, the page remains loading. The client is already registered but does not appear in the list of employees in Dokan. I expect that the reason is some new patches that I applied from the xstore template. Do you have a way? To undo a specific patch or return the settings to default, please

#428960 Copied Theme version: 9.4.6

2 Answers

Tony Rodriguez

Support staff

December 28, 2024 at 14:16

Hello, @Rio Market Services,

Thank you for contacting us and for using XStore.

1/ To address the issue you are experiencing, we kindly recommend rolling back the Dokan plugin to version 3.13.0. Once reverted, please check to ensure that everything is functioning as expected.

2/ Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

We trust this solution will be helpful. Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

#428974 Copied

Rio Market Services

Participant

December 28, 2024 at 14:33

I already restored it to version 3.13.0 but I faced the same problem. I don’t know if this problem is common among xstore users or just me.

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