Return to previous page

Some feature doesn’t work homepage

This topic has 7 replies, 3 voices, and was last updated 3 months ago ago by Andrew Mitchell

hamza

Participant

September 16, 2024 at 11:42

Some feature does not work home page such as writing does not change to large image .last section before footer does not appear. Notification of someone to buy also do not appear

I’m sending you photos to understand me better

Files is visible for topic creator and
support staff only.

#414520 Copied Theme version: 9.4.1

6 Answers

Tony Rodriguez

Support staff

September 16, 2024 at 13:05

Hello, @hamza,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#414542 Copied

hamza

Participant

September 16, 2024 at 14:31

Here is the necessary information to check

Please contact administrator
for this information.

#414555 Copied

Tony Rodriguez

Support staff

September 17, 2024 at 05:51

Hello, @hamza,

We are currently experiencing difficulties accessing your website’s administrative panel. To assist you more effectively, we kindly request that you provide us with valid wp-admin credentials. Please ensure that these details are submitted through a secure, private content area.

Your cooperation will enable us to thoroughly review your settings and offer the necessary support.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#414632 Copied

hamza

Participant

September 17, 2024 at 16:27

Here is the my new necessary information to check

Please contact administrator
for this information.

#414771 Copied

Tony Rodriguez

Support staff

September 18, 2024 at 06:28

Hello, @hamza,

Upon reviewing your website, we are pleased to inform you that we did not identify any issues from our end. It appears that the problem may be related to cache storage on your browser. We kindly suggest that you clear your browser’s cache and revisit the website to see if the issue persists.

Additionally, we have prepared a video tutorial to assist you further. You can find this resource in the private content area designated for your use.

Thank you for your attention to this matter. Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#414808 Copied

Andrew Mitchell

Support staff

September 18, 2024 at 13:19

Dear hamza,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#414897 Copied
Tagged: effective ecommerce solutions, feature fixes, homepage troubleshooting, optimized user experience, reliable theme customization, technical support, wordpress woocommerce themes
Viewing 7 results - 1 through 7 (of 7 total)