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Some issues and question re theme update

This topic has 5 replies, 2 voices, and was last updated 3 years, 4 months ago ago by Olga Barlow

Namaste

Participant

July 19, 2021 at 09:53

Hi,
For last two days I am experiencing similar issues to those reported on the forum (formatting – product card messed up, general view – fixed after jetpack disabled and cache cleared – except header which is still not right – see screenshot). At the same time we see the issue with rest api (see pc – we do not know what is causing it).

We would like to update theme but we are afraid that site will be down – as we see many people with issues.
Also new WordPress is coming.

How to ensure smooth upgrade with such a core updates? We always follow your directions but if there is a known conflict we would like to know how to avoid it

Can you advice as to the current issues – (header and api problem?)

Please, contact administrator
for this information.

#294746 Copied Theme version: 7.2.11

4 Answers

Namaste

Participant

July 19, 2021 at 16:18

Update – api issue resolved but the rest remains open

#294819 Copied

Olga Barlow

Support staff

July 19, 2021 at 20:18

Hello,

Edit the header using header builder and place the Newsletter element into 2 columns width instead of the one. One column is not enough to display the newsletter in one line

Regards

#294895 Copied

Namaste

Participant

July 20, 2021 at 07:48

Well it was working just fine so far. I will follow your directions. Any advice on safe update or is it just hit or miss?

#294933 Copied

Olga Barlow

Support staff

July 20, 2021 at 16:19

Hello,

If we release a major update (like 8.0, 9.0 etc) then we would suggest creating a staging site (copy of the production) and update the theme there first to make sure that everything is ok. Update production site only after that when you are sure that everything works correctly on the staging.

Regards

#295028 Copied
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