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Some issues with the layout - by Namaste

This topic has 13 replies, 3 voices, and was last updated 4 years, 2 months ago ago by Rose Tyler

Namaste

Participant

November 29, 2020 at 14:55

Hi,

In recent weeks we noticed some issues with the layout. Upgrading to the latest version didn’t help.
https://snipboard.io/WXVIQA.jpg

On the home page we have recommended product categories carousel – after your last problematic upgrade it lost formatting and shows picture with it’s original size (so every rectangle is different.) Please advice.

We also have one outstanding not resolved problem.
Example will be our NEW page. It displays new products twice: Firs in the desired format and second time with large, large round buttons.
https://namaste24.pl/nowosci/

Last one – still can’t get Instagram feature to work.

So happy to renew my support 😉

#261791 Copied Theme version: 7.1.3 WooCommerce version: 4.7.1

12 Answers

Rose Tyler

Support staff

November 29, 2020 at 16:47

Hi,

1, 3) Please provide temporary wp-admin access, so we can take a closer look.
2) Provide a screenshot.

Regards

#261801 Copied

Namaste

Participant

November 29, 2020 at 17:04

Here you are.

Please contact administrator
for this information.

#261803 Copied

Olga Barlow

Participant

November 30, 2020 at 11:57

Hello,

1) Provide us also with FTP access to your site to help with this.

2) It’s because you use 2 elements on your page: the first one is the WooCommerce products element and the second one is WooCommerce block http://prntscr.com/vsqwcs Remove the block if you don’t want to show it there.
3) There is no need to use the sharp http://prntscr.com/vsrwef + Recent media displays media by hashtag that you published within the last 24 hours https://developers.facebook.com/docs/instagram-api/reference/hashtag/recent-media/ . So, if you published nothing then it will be empty. In this case, you can use the top media type instead of the Recent.

Regards

#261880 Copied

Namaste

Participant

November 30, 2020 at 18:33

Thank you for help with this two. Access to ftp in private area

Please contact administrator
for this information.

#261967 Copied

Olga Barlow

Participant

November 30, 2020 at 18:51

Hello,

What FTP host should we use?

Regards

#261974 Copied

Namaste

Participant

November 30, 2020 at 21:58

.

Please contact administrator
for this information.

#261992 Copied

Olga Barlow

Participant

December 1, 2020 at 13:11

Hello,

You provided FTP username and FTP password. What about FTP hostname http://prntscr.com/vtjufp ?

Regards

#262041 Copied

Namaste

Participant

December 1, 2020 at 14:14

now?

Please contact administrator
for this information.

#262051 Copied

Olga Barlow

Participant

December 1, 2020 at 20:00

Hello,

We tried http://ftp.namaste24.pl and it looks that it works. I have passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#262102 Copied

Namaste

Participant

December 2, 2020 at 11:59

Thank you Olga.

#262174 Copied

Olga Barlow

Participant

December 2, 2020 at 13:13

Thank you for your understanding and patience!

Regards

#262204 Copied

Rose Tyler

Support staff

December 2, 2020 at 18:12

Fixed. Please clear cache and check now.

Regards

#262285 Copied
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