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Some of my website homepage images (banner with mask) disappeared

This topic has 9 replies, 2 voices, and was last updated 3 years, 7 months ago ago by Olga Barlow

Shima

Participant

May 5, 2021 at 04:14

Image of:
1) Top banner (niche-market02 static block for top banner)
2) Banner with mask next to Best Seller’s Products column (similar to niche-market02 demo image)
3) Banner with mask next to Most Viewed products
(similar to niche-market02 demo image)
4) Banners with mask – under Global Original Sources columns

#286362 Copied Theme version: 7.2.7 WooCommerce version: 5.2.2

8 Answers

Olga Barlow

Support staff

May 5, 2021 at 17:04

Hello,

Provide us with WP Dashboard access to your site to check the settings you use and help you.

Regards

#286483 Copied

Shima

Participant

May 6, 2021 at 05:30

Hi,
(A)The following images (banner with mask) under section:
1) Top banner
2) Global Original Sources
3) New Arrival of This Month
4) Best Seller’s Product
5) Most Viewed Products
disappeared from their respective blocks.
(B) Please also check why we see this error message (Deprecated: wp-no-robots is deprecated since version 5.7.0! Use wp-robots-no-robots instead in /home/uual2492/public-html/wp-includes/functions.php on line 4861) when viewing or editing the Static Block?
(C) Why when I updated the Elementor Editor to the latest version (V3.2.2) I got lots of error messages on the web pages?
(D) Why Homepage is not loaded properly on Safari browser, but is loaded nicely on Chrome?

Please contact administrator
for this information.

#286564 Copied

Olga Barlow

Support staff

May 6, 2021 at 16:37

Hello,

1), 2), 3), 4), 5) Just re-add images from your site for these blocks, because imported bg images use the xstore.8theme.com url and are blocked on your site.
B) It comes from third-party plugin that you use. Try to disable them one by one to find out which one gives the notice and contact plugin author to fix this.
C) Contact Elementor plugin about this.
D) Provide us with FTP access, please. We’ll check the issue in more detail.

Regards

#286619 Copied

Shima

Participant

May 7, 2021 at 03:13

Hi,
The FTP access credential is given in the Private Content Area. Please have a look.
Thank you.

Please contact administrator
for this information.

#286641 Copied

Olga Barlow

Support staff

May 7, 2021 at 12:10

Hello,

What FTP host should we use?

Regards

#286732 Copied

Olga Barlow

Support staff

May 11, 2021 at 11:09

Hello,

Check the home page in Safari now.

Regards

#287065 Copied

Shima

Participant

May 12, 2021 at 10:58

Hi,
The homepage looks good on Safari browser now. Thank you for your assistance.
But, I have one more pressing issue to solve. This is regarding the loading speed of my website, which is very very slow right now. It takes 6.1s for the largest element of my website to become visible, measured on GTmetrix. I tried to use Asset Cleanup & WP Fastest Cache plugins to improve the loading speed but the result is still not good. Can you assist me on this issue as well?

#287226 Copied

Olga Barlow

Support staff

May 12, 2021 at 13:19

Hello,

Read this article https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
And also check the server settings recommended by one of our clients https://www.8theme.com/topic/i-have-installed-xstore-theme-it-is-too-slow-please-help-me-to-be-quick/#post-285740

Regards

#287269 Copied
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